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I saw this advertisement on tv for a free phone and one month of services for $29.99 with them and after the one month. you are lying about the free trial. after i gave them my information they charged me for the phone $49.99 because I could not use my old cell phone...
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#1078496
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Freedom is a Complete Scam!!! You have to pay $5.99 to speak to a human being in their customer service department about your account. In June 2017 I ordered a cell phone and the SIM card for my mother from FreedomPop. After I placed my order I received an e-mail...
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1.0
I didn't like
  • There is a charge for customer service help
  • Being charged for 2 months of services i never used
  • Being charged for a phone and sim card i never received
#1075631
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This is probably the worst cell phone company. Constantly there is no connection with the network. In addition if you downgrade your service to their free phone plan you will have no service at all. This is probably the worst cell phone company. Constantly there is no...
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#1075002
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Freedompop - No internet service

Freedompop
#1062089
1.4
No internet service for over 5 weeks!!LOUSY CUST SERVICE!Need to cancel service and have credit issued to my credit card on file. Jlmines@hotmail.com
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Freedompop Mobile Hotspot Activation Review

Freedompop
#1037856
1.7
I ordered the hotspot, they charged me 19.99 for activation, and never activated it. Have had it for 3 days, still not activated. Chatted with them on Facebook and nothing but empty promises. They had no issue taking my money, but cant figure out how to activate it, when it was supposed to arrive activated.
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Straight Talk Wireless Mobile Hotspot Plan Review

Freedompop
#1035564
1.6
Freedom pop was charging my acct for unauthorized charges, then cancelled my acct when I disputed the charges. They said I can never have an acct with them again for disputing the charges!
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Short Review on April 05, 2017

Freedompop
#1030041
1.0
I can't make calls from the phone!!!
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The worst customer service I have EVER had. the sales reps do not speak very good english , its as it there all sitting in the basement together answering phone calls. there is not a # that will work to even speak to anyone unless you talk directly to tech and then...
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#1073404
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I paid FreedomPop for service, even though they said it would be free. My phone worked for 2 months, then stopped. FreedomPop said I would have to pay more if I wanted service (upgrade). I am glad that I did not give everyone their number. I had to go out and buy a...
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1.0
Product
#1073068
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FreedomPop are rubbish. I 've had to use my own wifi to download junk they say I need. My phone has almost had 4GB downloaded so I am short on memory. The APN page is frozen. I find they have put me onto roaming global plan using my WifI ? I wanted an ordinary service....
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#1071878
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I bought a hot-spot device for $19.99, after check-out bought another for $9.99, good deal right? For some reason I have three accounts instead of two! Within the first month so far they charged me over $100. You'll get an email: "We've added $15 to your account to...
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1.8
I didn't like
  • Deceit and devious billing practices
#1071491
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Spoke with CS Rep over the phone about FreedomPop and the ability to bring my phone over. Told voice and text no issues, unsure about data. For the cost felt it was worth the attempt and ordered a SIM Card. Card arrived and installed in phone. Phone did not recognize...
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#1070252
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At first it was $15 fees taken out one after the other 5 times. I called about 3 weeks later to talk to a rep. in which they said they would remove the charges & to "call back if it happens again". So then a few weeks later, it was $2.49, $1.99 plus another $1.99, so...
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I didn't like
  • You have to pay to talk to a representative
  • Can only get online to contact customer service
  • Deceptive sales reps
#1067378
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Contact Freedompop

Headquarters Address:
FreedomPop
11301 W Olympic Blvd #112
Los Angeles, California 90025
United States
Phone:
(888) 743-8107
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Changed to free service during trial period. They charged me over $30.00. Thought maybe I changed to free account too close to end of trial period, let it slide. On the third month I had no service. Freedom pop wanted me to update my payment method, so i changed it to...
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1.2
#1065943
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