Freedompop
Freedompop Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freedompop has 1.6 star rating based on 307 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Free 500mb, Absolutely horrific, Possibility of free internet.
Cons: Customer service, Being charged unecessarily, Deceit and devious billing practices.Recent recommendations regarding this business are as follows: "They seem ok unless you have a real issue. I literally got 6 different answers. No resolution", "Avoid Freedom Pop like disease.", "Don't touch them with a 10-foot pole!", "Stay away - do not use", "Don't count on backup .".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freedompop has 1.6 star rating based on 307 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Free 500mb, Absolutely horrific, Possibility of free internet.
Cons: Customer service, Being charged unecessarily, Deceit and devious billing practices.Recent recommendations regarding this business are as follows: "They seem ok unless you have a real issue. I literally got 6 different answers. No resolution", "Avoid Freedom Pop like disease.", "Don't touch them with a 10-foot pole!", "Stay away - do not use", "Don't count on backup .".
Most users ask Freedompop for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRenew ACP
Preferred solution: Renewed every month without calling in and unlimited data
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Barrie, OntarioI've been fighting for my $35 refund.
I chose to go with rogers after 13 years with freedom. They still took out the payment.
Ive called several times. and each time it's a different story. It's coming on the new billing cycle nope. Ok now you have to wait 6 more business days.
Then he says it's in the mail. Then same person takes my ladir st digits on my credit card and he will call me in 2 hours. Nope I called again and this person sounded like he would help. Hung up.
I didn't yell or say a word to make him do this. I call again this woman tells me 6-8 weeks and the date started yesterday! I asked for supervisor 20 mins later I hung up. That's ridiculous.
No matter how much it is its the principle. After this I would never recommend them.
User's recommendation: They seem ok unless you have a real issue. I literally got 6 different answers. No resolution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Service
- Worst service and terrible tech support
Preferred solution: I went to another provider
User's recommendation: Avoid Freedom Pop like disease.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnexpected charges on an inactive account
I haven't used the FreedomPop service for years. I haven't received any communication with them since 2018 when I complained about the $0.01 charge they were making on a monthly basis (after I had stopped using the service 2 years before) and they refunded one month and stopped charging me.
Now in June and July of 2021 they have started charging me $4.04 each month.
Edit: after too much time on the phone they have partially resolved it. At first they strongly defended their decision to start charging me (despite having stopped using the service 5 years ago and officially closing the account 3 years ago) saying that they had emailed me to let me know. (huh?! You can email previous customers who have closed the account and start charging them again?!
Without their permission?!) I challenged them on the email notification and asked what email address they had used.
Turns out they had "emailed" me using an old phone number as the address - and the phone number was the one I had left with them when I canceled the service so they should have known even that was invalid.
To reiterate, in case you missed it: their official notification was email but using the phone number as the address. Nonsensical!
On the basis of the lack of notification (they would not have agreed if they had had my email address) they agreed to refund my money and close the account.
They only refunded half my money but I am tired of dealing with them.
- Impossibly cheap
- Unauthorized charges after account closed multiple years
User's recommendation: Don't touch them with a 10-foot pole!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpossibility to get refund
Preferred solution: Full refund
User's recommendation: Stay away - do not use
Cannot text or call on 07400 21****
User's recommendation: Don't count on backup .
Cannot text or call on 07400 21****
Why I cannot access my number?
Preferred solution: Deliver product or service ordered
Cannot text or call on 07400 21****
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
- Unauthorized charges for service i never even ordered
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my account now
I received a reply from freedom pop on the website trustpilot and they said they've refunded me and emailed and called me. They're liars.
None of these things have happened! Don't use this company!!!!
- To be done with them
- Fraudulent billing
- Service and customer service
Preferred solution: cancel my account
User's recommendation: Do not use this company!!
Cancel and want refund
Preferred solution: Full refund
User's recommendation: Reimbursement
SIM activation did not complete: account not created or not accessible
User's recommendation: Freedompop is cheap but their connection not 100% reliable and customer service slow and sometimes difficult to reach.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLzbthbyers@***.com
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThese people are crooks.
- Steal your money
- Refuse to fix service issues
- Unauthorized charges for free service
Preferred solution: Full refund
User's recommendation: STAY AWAY FROM THIS COMPANY- they are crooks
Cancellation
- Absolutely horrific
- Difficulty getting useful info from their support site
- Being charged unecessarily
- Lack of customer service
Preferred solution: Full refund
User's recommendation: Don't agree to anything.
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