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1.5 Based on 44 reviews
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  • Customers like
    • Free 500mb 3
    • Possibility of free cell service 3
    • Possibility of free internet 3
  • Customers don't like
    • Customer service 8
    • Product service 4
    • Reliability 4

SMS wouldn't work but that was only the beginning... Account/ Billing settings defaulted to 'auto-top-up'. Unwanted "Services" auto setup and charged to bill. Cancellation process is laughable - cancel the actual package but hidden "services" remain on bill. Only cancelled by clicking tiny text hidden in the bottom corner of the page. Slimy. Very slimy. Take screenshots/ prints of everything you do. Just not worth it. Better deals with better... Read more

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I I was trying to deal with freedompop and it was the MOST TERRIBLE EXPERIENCE I HAD WITH THIS CARRIER ...I could not understand a SINGLE THING THAT that they WERE SAYING!!!'' their English really SUCKS. the thing that was understandable to say was the words''I APPOLIGIZE'' AND REALLY MEANT jack ***. Be careful folks you do not want to lose your hard earned money. On a 1 to 10 scale they got a big fat ZERO and even That is too high a rating . If... Read more

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I mistakenly did not look at the reviews for this service before ordering a SIM card for international use. I paid the $5 for the SIM card and tried to use it in (4) different UNLOCKED phones. The horrible support was not able to make it work in any of the phones I tried. Because I had only signed up for the FREE service, I figured nothing else was necessary on my part. WRONG... Two months later I was charged $21.58 on two days in a row... For a... Read more

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FreedomPop is a scam and a bunch of master *** artists of the highest order. I ordered their free service sim card that I hoped to install in my child's phone. Well, the sim card did not work on his phone, FreedomPop never provided a phone number and no calls, text or data service was ever used. After 30 days, I saw a charge of $27.82 on the credit card I used to purchase the sim card. I called their customer service number and was put on hold... Read more

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As soon as I Got freedom pop sim card, I downgraded to the free plan and was planning to use it in my old phone. Not so lucky with it, you need the smartphone and install app just to use the service. Well within couple of weeks got the smartphone and make it running, then I got a bill. For the last three months i was charged $7.99/month for some service. So if I downgraded to a free plan, How I get charged so much just for rollover data. I tried... Read more

Was this review helpful? 0 1

This company is set up is to lure you in with the magic word "Free" which is nearly impossible to attain, and trap their customers by being impossible to work with. I purchased a phone from Freedompop with the intention of getting the Advertised "Free" plan. The Sign up required that I first start to pay for a more expensive plan that I didn't want and then downgrade. No matter how many times I went online to downgrade my plan, I always ended... Read more

Was this review helpful? 2 1

I have had Freedompop service on my phone for about 6 months now and I have not had a problem with anything. How i sorta got connected with them was that I downloaded their app from Google Play, the app is free. There are several apps, some charge, but I got the free one. On my phone it is a light blue icon with a white border around it and a picture of a white phone in the middle. Once downloaded they make you signup for an account, then... Read more

Was this review helpful? 0 1

I was on the freedompop's so-called free plan https://www.freedompop.com but I noticed an 27.98 charged to my credit card for unknown reason. No bill shows up in my account. I called customer service and could not get an answer on what the charge was for. The customer service said he will reach me for an explanation afterward by calling a number I provided. But I never received any follow up from the customer service. Suppose I did not pay... Read more

Was this review helpful? 2 0

I recently bought a new Samsung Galaxy 6 from FreedomPop, but the device ridden with issues: it did not come pre-activated as advertised and contains hardware issues with the device constantly powering down randomly. I have not been able to use my phone to call or text ever since I got my phone. I tried contacting customer support to resolve the issue, but they have been completely unhelpful and slow. It's unbelievable how they offer a plan for... Read more

Was this review helpful? 2 0

We had 5 accounts and lots of problems. The call quality has gotten better over time, but there are times when it won't work at all and was basically forced to upgrade to their premium calling to get any type of reception. Texts sometimes go through, sometimes take days to go through, and sometimes don't go through at all. But you can't tell they don't get through, so I was getting mad at my kids for ignoring my texts when they never even got... Read more

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