Kristie N Gdm

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Verified Reviewer

Renew ACP

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Every month I have to call in to renew my ACP. Its ridiculous! And its not like Im getting unlimited , I still run out of data each month.
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Preferred solution: Renewed every month without calling in and unlimited data

Stormy B Ghn

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Verified Reviewer
| map-marker Barrie, Ontario

I've been fighting for my $35 refund.

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I chose to go with rogers after 13 years with freedom. They still took out the payment.

Ive called several times. and each time it's a different story. It's coming on the new billing cycle nope. Ok now you have to wait 6 more business days.

Then he says it's in the mail. Then same person takes my ladir st digits on my credit card and he will call me in 2 hours. Nope I called again and this person sounded like he would help. Hung up.

I didn't yell or say a word to make him do this. I call again this woman tells me 6-8 weeks and the date started yesterday! I asked for supervisor 20 mins later I hung up. That's ridiculous.

No matter how much it is its the principle. After this I would never recommend them.

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User's recommendation: They seem ok unless you have a real issue. I literally got 6 different answers. No resolution

Jim Iuq

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Verified Reviewer

Bad Service

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Freedom *** privides the crappiest service I have ever seen. You cannot make direct calls without their garbage app and if you have any connection problems then you will wait several days to get support via email because they don't have a phone support.
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Loss:
$60
Cons:
  • Worst service and terrible tech support

Preferred solution: I went to another provider

User's recommendation: Avoid Freedom Pop like disease.

Peter B Pos

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Verified Reviewer

Unexpected charges on an inactive account

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Original review Aug 23, 2021

I haven't used the FreedomPop service for years. I haven't received any communication with them since 2018 when I complained about the $0.01 charge they were making on a monthly basis (after I had stopped using the service 2 years before) and they refunded one month and stopped charging me.

Now in June and July of 2021 they have started charging me $4.04 each month.

Edit: after too much time on the phone they have partially resolved it. At first they strongly defended their decision to start charging me (despite having stopped using the service 5 years ago and officially closing the account 3 years ago) saying that they had emailed me to let me know. (huh?! You can email previous customers who have closed the account and start charging them again?!

Without their permission?!) I challenged them on the email notification and asked what email address they had used.

Turns out they had "emailed" me using an old phone number as the address - and the phone number was the one I had left with them when I canceled the service so they should have known even that was invalid.

To reiterate, in case you missed it: their official notification was email but using the phone number as the address. Nonsensical!

On the basis of the lack of notification (they would not have agreed if they had had my email address) they agreed to refund my money and close the account.

They only refunded half my money but I am tired of dealing with them.

View full review
Loss:
$8
Pros:
  • Impossibly cheap
Cons:
  • Unauthorized charges after account closed multiple years

User's recommendation: Don't touch them with a 10-foot pole!

Kostic K

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Verified Reviewer

Impossibility to get refund

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One word: thiefs. They retired 200/200/500 plan I was signed for and requested either to accept new 5/25/25 or to cancel account. I cancelled account and asked to refund unused funds from it. How naive I was.. They told me because I cancelled the account, I was not anymore in their refund policy.
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Loss:
$30

Preferred solution: Full refund

User's recommendation: Stay away - do not use

Anonymous
map-marker Burgess Hill, England

Cannot text or call on 07400 21****

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General Error, oops there was an error trying to communicate with the server. Cannot now call or text . 26 April 2021 . No help or advice from FreedomPop , so phone still not useable .
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User's recommendation: Don't count on backup .

Anonymous
map-marker Burgess Hill, England

Cannot text or call on 07400 21****

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General Error, oops there was an error trying to communicate with the server. Cannot now call or text . 26 April 2021 - Still no help or advice and still my phone is unusable.
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Armita S

Why I cannot access my number?

I cann access my account. I asked for a reset password email and I haven't received that either!!! I just got an email to upgrade my service and you do not let me even to access my account!!!
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Burgess Hill, England

Cannot text or call on 07400 21****

General Error, oops there was an error trying to communicate with the server. Cannot now call or text .
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Michael K Bbf

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Verified Buyer
|

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Verified Reviewer

Billing

Freedompop - Billing
I was charged for two phones number $38.98 × 2.= $80.00 I want to get money and stop paying for another month. Cancel.a
View full review
Loss:
$80
Cons:
  • Unauthorized charges for service i never even ordered

Preferred solution: Full refund

Rachel K Wwz

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Verified Reviewer

Cancel my account now

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Freedompop - Cancel my account now
Updated by user Oct 16, 2020

I received a reply from freedom pop on the website trustpilot and they said they've refunded me and emailed and called me. They're liars.

None of these things have happened! Don't use this company!!!!

Original review Oct 06, 2020
I need my account cancelled. I cant login to my account snd i cant reach anyone by phone. Cancel my account please.
View full review
Loss:
$30
Pros:
  • To be done with them
Cons:
  • Fraudulent billing
  • Service and customer service

Preferred solution: cancel my account

User's recommendation: Do not use this company!!

Darryl K Fjs

Cancel and want refund

ReimbursementWant reimbursement] for a year of cancelled service
View full review
Loss:
$600

Preferred solution: Full refund

User's recommendation: Reimbursement

Anonymous
map-marker Liverpool, New York

SIM activation did not complete: account not created or not accessible

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Hello, I have been using Freedompop several years but this time I encountered very unusual problem. During activation of SIM with 12 month plan, ICCID 890117****817824****, email arisuny@***.com the webpage froze before opening my account. After reloading I cannot neither access my account (I never receive reset password link) nor repeat the activation from the beginning. Thanks for your time and help. Best regards, Aaron *********************** UPDATE ***With third party mediation I was able to get a formal response from Freedompop: "Your request (54993) has been received and is being reviewed by our support staff. To add additional comments, reply to this email." After 4 days still no more communication and my phone and account still not working. BTW, without having working account there is no way to add more comments or directly contact FreedomPop.
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User's recommendation: Freedompop is cheap but their connection not 100% reliable and customer service slow and sometimes difficult to reach.

Elizabeth B Dhr

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Verified Reviewer

Lzbthbyers@***.com

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8YY232982K124922D looking for my order .was placed 3 weeks ago information or refund please
View full review
Loss:
$47

Preferred solution: Full refund

Rusty E

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Verified Reviewer

These people are crooks.

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They charged my account over $106 and I NEVER authorized it and then of course all the phone numbers for customer service simply tell you to go to the web site. This place is awful and criminal. DO NOT give it a try.
View full review
Loss:
$106
Cons:
  • Steal your money
  • Refuse to fix service issues
  • Unauthorized charges for free service

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM THIS COMPANY- they are crooks

Linda D Jyc

Cancellation

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I called the numbers listed. Press 1 and a robot says go to FreedomPop.com. press 2 or 3 and it immediately hangs up. I've gone to website and managed to get the live conversation choice. I gave my information and the tech expert says while I'm filling out the form he'll connect me to the right person. All I get is another choice of spending more money for something I want cancelled. I've been charged _79.99 for two months now and I want it canceled as well as refund. I've never received a sim card or anything else.
View full review
Loss:
$240
Pros:
  • Absolutely horrific
Cons:
  • Difficulty getting useful info from their support site
  • Being charged unecessarily
  • Lack of customer service

Preferred solution: Full refund

User's recommendation: Don't agree to anything.

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