Freedompop
Reviews and Complaints
Sucks!
Unauthorized billing
Had service a few years ago. Stopped working so I eventually gave up on it.
Today I tried to log into my account to check the information. I clicked on the icon for $0.00 per month. It required paypal or a credit card. I chose paypal.
It brought me to paypal with a charge of $.01. I thought it must be required for activation (as companies do when they are checking to make sure the information is valid.) I accepted the charge for $.01. Immediately I looked at my email and noticed two charges. One was for $.01 and marked "pending." The other was for $79.99.
I did not authorize this and only saw it because the email. I went into my old Freedompop account info and there is no phone number, so service link, it is inactive, but sure enough, there is a charge today for $79.99. I have tried emailing and calling. Email says it will take a few days to look into it.
Calling only gives a recording if you need support. I finally tried calling into sales instead. I reached a live person, explained the situation, and she said she would transfer me to billing. As soon as she "transferred" me it brought me to the recording that I keep receiving.
The recording doesn't go anywhere- you can't leave information- it only says to go to their website. I tried calling back, reached another representative, explained what happened, she did the exact same thing. I have now left multiple emails for support but there is nothing else I can do. I have contacted Paypal to notify them of the unauthorized charge, but that says it will take a week to get back to me.
At one time FreedomPop was a valid service. Now it feels like this is a scam.
Preferred solution: Full refund
Scam specifically designed to defraud consumers..
- Freedompop com
Preferred solution: Let the company propose a solution
Resolved: Keep charging me $3.99 a month even i canceled such add-on service the day I activated my SIM card
refunded after spending an hour or so on webchat
I sent them a message a week ago and I have not received any feedback till now, i deselected rollover service the day I activate 2 of my SIM, but they keep charging me since April, I'm asking refund for all of such charges freedompop is a very sneaky company, they start charging me an $3.99 add-on service which I dis-enrolled 2 months back.
this is not the first time, my last complaint was told that they have a system error. I sent them a message a week ago and I have not received any feedback till now, i deselected rollover service the day I activate 2 of my SIM, but they keep charging me since April, I'm asking refund for all of such charges
- Overall very unethical practices
Terrible terrible terrible
Refund
Freedompop scam
Had cancelled my account on 10-2-17 and have not heard back from freedompop
- Disgraceful
- Deception and taking money out of my account without permission
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExceeded My Expectations
- Free voice
- Customer service
- Ease of use
- Top up option
Wants more credit card info
Sorry service thru Freedom Pop!
Preferred solution: send me a 300 dollar checkto me
New Customer Experience...Not Very Good
Bought three phones from them this July. Out of the box was great except for a bad charging cable.
From there it goes downhill fast. Texting didn't work at all in the beginning. Apparently we were using the default 'Messaging' app that came with the phone and not the 'Messaging' app we needed to use but there was no indication of this. I kid you not, they have two apps on the phone and BOTH are named Messaging!
WTF! The only way to tell them apart is one has a white outside border and a blue inside. The other has a blue outside border and a white inside. Again, WTF!
Customer service is non existent unless you pay $5.99/month and then you get to speak to a live person. The alternative is waiting 5-6 days for an email response that may or may not address your issue. This initial setup frustration could be easily solved with 30 days of free support for new subscribers. I was ready to go back to my old provider before I finished wading through all the *** I'm getting calls from people saying they called me three times last night and I didn't answer, yet there is no indication in the call log that they called.
Am I missing calls??? I don't know. Voice mail was another gotcha. You get 30 days of free visual voice mail and after that it's $2.49/month.
Not the end of the world but it's like all the little annoying charges Comcast nails you with just to watch TV. After the trial FP still records voicemail messages and gives me a notification that I got a message, but I need to sign up for the service to retrieve it! I haven't found out if there's a free way to get the messages because...oh, yeah...customer service sucks. We won't even talk about the *** that is their website.
So, would I do it again? No. Would I recommend them? Only with a stern warning about the pain you will be subjecting yourself to.
I think they have a great idea and the cheap/free plans are great for casual users. If they rethink the customer service thing I think they could kill 75% or more of the negative reviews.
The 3 Huawei Y538 phones I got for $29.99 ea. were adequate for my needs and so far work great.
- Free 500mb
- Customer service hidden catches
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaThis is awesome!
Cancelled account and someone is using it.
Straight up bait and switch company.
How the *** is that possible if I told them to cancel my account and made sure to BURN the damned sim card? You people are thieves. I don't care about the penny, it's the fact that you decided to just charge me for "account maintenance" for an account I DO NOT HAVE.
At this point, if you are willing to get sued over a Penny, feel free to let me know. I guarantee that you will not be keeping that penny.
- Reliability
- Bait and switch pirates
- Excessive use charges
Preferred solution: Full refund and cancel my account
There's Nothing Free About It!
- Deceit and devious billing practices
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I have cancelled my account with freedompop and I have sent them emails and have not heard back they said that I would hear from them back in 4-5 business day6s I have 2 items and want a full refund they will notallow me to talk to a live person and when I do they hang up on me