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PURCHASED A MODEM FOR 100., THEN TOLD MONTHS LATER TO THROW IT OUT BECAUSE IT NO LONGER WORKS AND COMPANY FORCING YOU TO PAY ANOTHER $60. FOR AN UPGRADED DEVICE WITH HALF THE FREE USAGE TIME. ITS JUST A WAY FREEDOM POPP CAME UP WITH TO UNDERMINE FREE USERS. ALL USERS...
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1.0
#735464
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Purchased a phone, it was delivered a few days after with unresponsive touch screen. Sent email to customer support a week no response. Sent another two emailgeta response two days after. They said not defective itaa new phone i said yes it is. Told me to reset it i...
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1.0
#732390
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Freedompop sold me a $100.00 freedom hub burst router, and internet service in June of this year knowing it would not work after Nov 6th of this year. I got only 5 months of service out of the device. Freedompop refused to get me any refund what so ever. I can't...
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Anonymous
Anonymous

My experience was worst. I bought into the 500-mb monthly "free" plan in March 2016. It was not free as I paid $69.99 for the Overdrive Pro hotspot & $10 shipping! After 2 ...

Anonymous
Etoes

Yep. I just discovered my $100 device purchased in March of last year does not work anymore. They want to sell me another device. I refuse to eat this *** sandwich from Fre...

1.0
I didn't like
  • Product service
  • Customer service
#728376
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I ordered a kyocera cell phone with service. I waited 3 months for the phone top arrive, When I finally got it I had no service. I spent the next 4 hours on the phone with Freedompop at the 888-743-8107 number just to find out they do not service my area.I asked for a...
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1.0
Mcnary,Arizona
I didn't like
  • Product service
  • Customer service
#718491
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my phones never worked right there service sucks no signal or weak bad quality sound missed texts just a lousy phone service be aware here also my phones never worked right will not refund what a bunch of crooks beware also keep trying to sell me all kinds of service...
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#716867
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Never used the service. The device I have never worked. contacted them was supposed to get a new device. It never came. But they took 50.00$, out of my account. Imposssible to reach them, by phone or internet. You are supposed to have some free time and space, and as...
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1.0
I didn't like
  • Disgraceful
#711228
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Freedompop Premium Plan Review

I signed up for their premium plan (still cheaper than cox in my area) and over a month later, their tracker shows it is still in the 'kitting' stage. I still have no internet. I payed for rush shipping and was told I would have my device in less than a week, and it has been five. I need internet ASAP and will probably have to pay $40/month for cox instead of the $20 fredompop offers
4.0
Details
Customer service
Discounts and Special Offers
Product or Service Quality
Website
#708060
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activated four phones mine would call out from home wifi but would call out from nowhere else also would not constantly recieve calls anywhere at home or away. my granddaughters phones only worked occasionally whether at home or away usually with very poor...
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1.0
Robstown,Texas
#696366
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I got a device and it was supposed to be for x amount of money then when I tried to use it it didn't work because I needed an "upgrade" plan and they charged me for activating the "upgrade" though I had been reassured before purchase that it would work. So I then paid...
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#691297
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This company requires a credit card on file, even for free service, for one reason, they will eventually take your money, even if the service is free, either through their own bogus charges or what happened to me as follows. Due to several problems I had with this...
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Anonymous
Ross

this is not true. I have 3 hotspots and a galaxy s3 from freedompop. I only pay $20 a month for the s3.I been a customer a year and I never once have been charged extra. all 3...

1.0
#621555
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