Freedompop
Reviews and Complaints
Lied, overcharge and draining data in the background.
First of all, one thing FreedomPop does well is getting their people to write fake reviews here praising them. Good jod, good job....now onto the real truth and those who actually have their service can understand.
I got this in mid 2016 because I just needed one for call when I am out, which is rarely.
I have wifi/internet at home and I work from home. I got unlimited text/talk and 1gb data for about $80 and paid extra $20 for group chat. However I got their cdma phone so I was unable to switch more than a year later when my son broke my phone. Then less than a year ago, they had a sale of the same prepaid card for $50 so I bought one and got a unlocked use phone for it.
I also add the group chat/texting for another $20. A few months ago, I keep getting a 2mb data usage out of nowhere but never affected me because I don't use up any data to begin with. Less than a week ago they had a update to their messaging app and I did that. Right away I got message I used near my max, first time ever but still under the 1gb.
This was at the end of my last cycle. Then on Nov 26 I went out and the first thing I got was I used all my data and need to top off. I wasn't able to use my phone at all. I came home and check my usage online and saw they drained my entire 1gb for the month in less than 50 mins on Nov 24 at around 7ish pm.
I as at home on wifi with their data turned off as usual. I checked my phone and saw it was running in the background when I turned of data already. Wow, I checked the months before and notice each month my data usage keep going up and used all by their app. I have on option for my phone to switch to wifi at home or anywhere that has it and manually check each time for more than 2+ years with them so I know for sure.
My phone showed them running in the backgound on their own. So all my month's data gone 50min on the first day of cycle and I no longer able to use my phone. I called but not allow to speak to them unless I paid a monthly fee. Either I top off, which mean keep paying $20 each time just to having them drained data within mins, even when you are not using your phones.
The only app that used all this was their app.
I have other running which uses less than a few megs each for the whole cycle. Also, beware if you add your cc to your account, they will charge you out of nowhere.
- Pricing
- Draining data in background while at home on wifi
- Unauthorize charges
- Lies
Preferred solution: Let the company propose a solution
Double charged, clicking cancel didn't cancel, charged again six months later.
I originally wanted to try the $0.01 free trial. The first issue was when I got twice as much as I asked for.
(2 sim cards instead of one.) I didn't really worry that much as it was just another penny. I made sure before the end of the month to cancel my plan. Unbeknownst to me, downgrading my plan from the unlimited talk and text to limited still included a $10.00 data plan, which wasn't specified. I was able to get my credit card to cancel those payments.
However, six or so months later, I get a notification from paypal about a freedompop purchase I never made.
I canceled it six months ago, and now I am getting another seven dollar charge!? I made a claim saying this was never authorized, but now my claim was denied.
- Cheap trial
- Shady cancellation
- Hidden charges
Preferred solution: Full refund
A total scam. Can't get customer service without $6 "VIP" subscription.
Something legal needs to be done about these thieves. I still haven't gotten a refund for a tablet I sent back 3 months ago.
They also have tacked on fees that I did not authorize.
They lure people in with the come-on of free data but it is not true. If you value your money, don't consider these liars.
Preferred solution: Full refund
Received Defective Phone - Still Trying To Get A Full Refund
- Deceptive sales
- Can only get online to contact customer service
- Mandating payment to speak with anyone
Preferred solution: Full refund
Deceptive and Non-Transparent Business Practices
Unexpected monthly billing assessed me due to deliberate, murky advertising. As from Freedom Pop's Order Confirmation to me:
"Downgrade to the 100% free plan or change your plan and services at any time by logging into your FreedomPop account. Cancel service by submitting a ticket HERE. You will not be able to downgrade service until your device has shipped and been activated. When downgrading to the free plan, an account balance is required to protect ourselves from fraud and leakage, as data usage reporting can be delayed up to 3 hours."
Read that first sentence but then seriously caveat emptor!
“Please be advised that your trial premium plan will automatically renew at the given monthly rate when your trial offer expires 14 days after your original signup date as stated in the terms of service agreement.”
Signup Date??? You may miss your window to downgrade for a free phone relying on the "at any time" if you wait to receive it first. Freedom Pop shadily begins your free countdown before even delivery of service or phone. That is a new one on my 72 year old, educated *** You may not even have the phone by then as they keep it in the warehouse (activated) for up to 10 days before shipping.
In which case, like me, you can get locked into a recurring billing even though an email to me said my downgrade to free was successful, and my deposit silently taken.
A small problem in truth, made way massive by one's inability to speak to anyone but a sales person who only refers you to an automated system poorly designed to handle all problems. If you believe in email customer services, then the tooth fairy will visit you tonight. Freedom Pop will visit your bank each month.
I canceled both my Freedom Pop account and debit card to protect me against unauthorized billing, and have requested an RMA which is supposed to arrive by the skin of my 30 day eligibility to do so.
- Canceling account
- 2 days of typing words to express self without phone support
Preferred solution: Full refund
Freedompop scam $605
I purchased the $1 sim card. The service did not work with my phone so I was unable to complete the setup. The sim card did not work. I was unable to even get the phone number setup. The sim card was never configured properly.
I just noticed they have been charging me monthly since 5/2017 for a total of $605 for a service that I couldn't have possibly used.
I called customer support at 888-743-****. The only way you can talk to them is to sign up for a VIP service for $5.03 per month. I paid for the VIP service to talk to support in India, but they were not helpful at all.
I recorder the conversation. They would only refund the last month of $32.98. They agreed that my sim card was never confined and could not be used. They also agreed on the phone that the only service they could have provided was their billing service.
I guess legal action is my only recourse.
Here's a summery of the charges...
10/26/18 FreedomPop Premium VIP Service$5.03
10/22/18 Loyalty Bonus Data 10Pct 1Mo$1
10/22/18 Monthly Charge$33.86
9/22/18Loyalty Bonus Data 10Pct 1Mo$1
9/22/18Monthly Charge$33.86
8/22/18Loyalty Bonus Data 10Pct 1Mo$1
8/22/18Monthly Charge$31.98
7/22/18Loyalty Bonus Data 10Pct 1Mo$1
7/22/18Monthly Charge$31.98
6/22/18Loyalty Bonus Data 10Pct 1Mo$1
6/22/18Monthly Charge$31.98
5/22/18Loyalty Bonus Data 10Pct 1Mo$1
5/22/18Monthly Charge$31.98
4/22/18Monthly Charge$32.98
3/22/18Monthly Charge$32.98
2/22/18Monthly Charge$32.98
1/22/18Monthly Charge$32.98
12/22/17 Monthly Charge$32.98
11/22/17 Monthly Charge$32.98
10/22/17 Monthly Charge$32.98
9/22/17 Monthly Charge$32.98
8/22/17 Monthly Charge$32.98
7/22/17 Monthly Charge$32.98
6/22/17 Monthly Charge$32.98
5/15/17 Initial Signup0.99
- Paying for service i never received
- Paying for product i never received
- Nightmare
Preferred solution: Full refund
File a complaint with the FCC
if they get enough complaints somebody will take a look at jerking their License
Scammed on SIM card
Bogus billing
I never ordered it
- Free voice
- Possibility of free cell service
- Overall very unethical practices
- Being charged unecessarily
- Worst customer service
Preferred solution: Full refund
Over billing
Account doesn't work and website is a mine field of charges with out warning
Preferred solution: Full refund
Professional Cheater
- Dont get into freedom pop it sucks your life
- Professional cheaters
Preferred solution: Full refund
Billed me even though I don't have an account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey Suck
- Overbilling and no customer service
Preferred solution: Deliver product or service ordered
No network access
- Low cost plan
- No monthly fee
- Low cost
- Deceptionstealing and refusing my refund
- You have to pay to talk to a representative
- Hidden charges
Preferred solution: account number, pin and refund of $20 top up
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The same with me... For 0.01 why not try.....
Never got a card! I never had a service through Freedompop or an account... Yet these dumb ppl took money from my bank many times over...Had to fight like *** to get my own money back plus they are taking the money out under something different!!! I even went through paypal for my one and only payment that i agreed of 0.01" yet these ppl keep taking large payments from me directly out of my bank!!!
Wrong and they need to be stopped a sued!!! If they can get away with stealing then who wll be next?