State: California Clear all filters (70 of 325 reviews match)
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Freedompop in Los Angeles, California - Scammed on SIM card

Bought a $50 sim card for a one year plan for use in a hotspot . Packaging says it is compatible with most android devices. When i called to find out why my device didnt recognize the sim card was told it is only for phones. You have to open the packaging to get contact info, which makes the card unreturnable. NOWHERE does the packaging indicate it for phones only, nor does it give info about compatability. Customer service is marginal at best, rude at worst
1.0
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
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#1443163
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Freedompop in Los Angeles, California - No network access

For no reason, in fact a few days after they took an automatic top up I lost network access. Translates: no maps, etc, no phone - ability to make calls or receive them worked while I was at home or in wifi like walmart, etc. but not in my car, not around the block, no place. I drive Uber PT, I need access, this cost me 3 days of work! Free? sure if you don't want to use it. They charge for everything! porting your number is $10; then they want you to pay for support! No I have been asking for 3 days so far to get my port out information which is Account # and Pin. If you sign up, insist on an account number being given to you unless you don't care about keeping your number.
1.1
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I liked
  • Low cost
  • No monthly fee
  • Low cost plan
I didn't like
  • Deceptionstealing and refusing my refund
  • You have to pay to talk to a representative
  • Refusal to give you your account number and pin
#1436691
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Freedompop in Los Angeles, California - They will never stop billing you for so called free service

They promised free access with a mobile hotspot but they will bill you 25 dollars a month. The service only promised 500 megs per month plus very still overages. I never used it more than just testing it and I've been billed over 200 dolars over the last 3 months.
1.3
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1430960
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Freedompop in Los Angeles, California - Worst of any provider ever - unable to contact person or even get an account number

This company is TERRIBLE: The worst customer service. Terrible website, horrible interface, and they make it impossible to port your number since you can't even get your account number or contact anyone to get it. AVOID THEM!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • Quality reliability poor customer service
  • Hidden fees
  • Lack of customer service
#1421994
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All I wanted was bare minimum backup internet access for when my power or DSL goes out. Signed up with these guys because they offered a "free" wifi plan. After following all of their instructions to downgrade the trial plan down to the "free" plan (including adding...
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3.0
#1419341
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The company promises no hidden charges and once in a while I found charges popping up on my credit cards for not using their connection. And I had to spend over 2 hours to reverse those charges. And it happened more than 10 times. Once there was a charge for using more...
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1.2
#1410272
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First of all, one thing FreedomPop does well is getting their people to write fake reviews here praising them. Good jod, good job....now onto the real truth and those who actually have their service can understand. I got this in mid 2016 because I just needed one for...
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1.1
I liked
  • Pricing
I didn't like
  • Lies
  • Draining data in background while at home on wifi
  • Unauthorize charges
#1409785
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I purchased a phone from Freedompop because my old Freedompop phone broke. I wanted to use the remainder of my yearly subscription and the only way to do that was to purchase another Freedompop phone. After receiving it, I tried everything I could find anywhere to get...
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1.0
I didn't like
  • Can only get online to contact customer service
  • Deceptive sales
  • Mandating payment to speak with anyone
#1408865
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Freedom pop SUCKS. Most of the time don't get messages for 3 to 7 days after they were sent. Don't get this service if you want competent company!!!!!! Complaints are impossible to get heard or resolved . RIP OFF ! They say this free but if you don't sign up for auto...
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1.0
#1400633
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The 14-day free trial is a scam. The phone is activated when they send it to you, and the free trial starts the day the phone is mailed, not when you receive it and activate it. If they take more than 14 days to get the phone to you, you are charged $24.99 + 9.99...
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2.6
I liked
  • Plan
I didn't like
  • 14 day trial starts the day the phone is mailed not received
#1398870
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