State: California Clear all filters (62 of 303 reviews match)
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Freedom pop SUCKS. Most of the time don't get messages for 3 to 7 days after they were sent. Don't get this service if you want competent company!!!!!! Complaints are impossible to get heard or resolved . RIP OFF ! They say this free but if you don't sign up for auto...
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1.0
#1400633
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The 14-day free trial is a scam. The phone is activated when they send it to you, and the free trial starts the day the phone is mailed, not when you receive it and activate it. If they take more than 14 days to get the phone to you, you are charged $24.99 + 9.99...
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2.6
I liked
  • Plan
I didn't like
  • 14 day trial starts the day the phone is mailed not received
#1398870
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Unexpected monthly billing assessed me due to deliberate, murky advertising. As from Freedom Pop's Order Confirmation to me: "Downgrade to the 100% free plan or change your plan and services at any time by logging into your FreedomPop account. Cancel service by...
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1.0
I liked
  • Canceling account
I didn't like
  • 2 days of typing words to express self without phone support
#1392320
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I purchased the $1 sim card. The service did not work with my phone so I was unable to complete the setup. The sim card did not work. I was unable to even get the phone number setup. The sim card was never configured properly. I just noticed they have been charging me...
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1.0
I didn't like
  • Paying for product i never received
  • Paying for service i never received
  • Nightmare
#1389430
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I upgraded to 2gb premium data plan in hopes this would somehow improve the service, no service yet, for the phone.Only works on wifi even after having plenty of data in my account and trying every flipping thing that the support and fp community have suggested.I am...
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Anonymous
Olivia S

Thanks for letting us know, staying away from fp

Anonymous
Go Girl

very helpful

1.2
#1387709
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After bad experiences with their free plan (unusably poor voice quality, needing to reregister the phone frequently, etc.) I bought an annual plan. That worked well for months. However, recently I cannot make outgoing calls and outgoing texts are hit-or-miss. I filed a...
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2.7
I liked
  • Low cost annual plan
#1386716
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I had two lines with them and the phones were awful so i requested new phones, i received one a month later! By that time i had already went with another phone company (Boost) and sent the phones for a refund. It has been two months and no refund! I have called to...
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1.0
I didn't like
  • Cannot speak with live person
  • Disgraceful
  • Deception and refusing to pay my refund
#1381984
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Freedompop - Double charged, clicking cancel didn't cancel, charged again six months later.
Freedompop - Double charged, clicking cancel didn't cancel, charged again six months later.
I originally wanted to try the $0.01 free trial. The first issue was when I got twice as much as I asked for. (2 sim cards instead of one.) I didn't really worry that much as it was just another penny. I made sure before the end of the month to cancel my plan....
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1.7
I liked
  • Cheap trial
I didn't like
  • Hidden charges
  • Shady cancellation
#1379277
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Cancelled my service with freedom pop over a year ago. Had to call pay pal and told them not to let freedom pop take any money from my account, a year later freedom pop is still getting charging me for service. Service was bad, you get what you pay for, not worth...
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1.4
I didn't like
  • Billing practices and bad customer service
#1378215
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Contact Freedompop

Mailing Address:
FreedomPop
11301 W Olympic Blvd #112
Los Angeles, California 90025
United States
Phone:
(888) 743-8107
More
They have stolen over $300.00 from my bank acct. and my paypal acct. I ordered two 99 cent phone cards, I tried, did not work. I could not find a phone number to call. Later I found a number and contacted them and they refunded my acct 32 dollars and some change. Now...
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1.0
I didn't like
  • Manipulative business tactics
  • Fraudulent billing
#1365497
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