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1.5

Hi,

Can I get a refund for the $20.00 top up credit bill for my Netgear Unite hotspot? I want to cancel my account too, but I don't see an option where I can cancel it when I go to the Basic Info option.

Not even a billing issue option either. I'm trying to get the money back on my card that has the 16-digit card number of ************ 7266, but whenever I try to cancel my account by calling FreedomPop and dialing my new phone number that was added to it, the automated voice kept on telling me to enter a valid 10-digit phone number so I can cancel the account itself. I'm going to quit using FreedomPop forever so I can save my $20.00 for something else that I want to buy at the store or online. I have to pay rent for my group home that I'm living in right now, so I don't want to run low on money or pay too much of it for my monthly group home rent when I get my rent money loaded onto my card.

Can you please help me cancel my account even though my account doesn't show my hotspot device name on there? I need alot of help from one of you guys so I can quit using FreedomPop internet for good and not be using my hotspot anymore. I'll be moving to a new group home sometime sooner or later, but I don't know when it will happen, so I need to save my money for anything I want and need to do when I have all my work and rent money on my card instead of automatically paying the $20.00 credit for the free basic plan for my hotspot. I don't want to be blowing all my important money on FreedomPop internet service at all.

If you guys get this email, please help me cancel my account for the internet plan, the top up credit, and the service.

Thank you! Have a good Easter!

- Angela Smallwood

Reason of review: Return, Exchange or Cancellation Policy.

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