There is an automatic $10.00 credit card charge to reflect $10.00 account credit when I downgraded from the Premium 2GB LTE Unlimited to Basic LTE 200 during the first month. I requested a refund from their email support - since it would cost me $5.99 to speak with a live customer service representative.
I received a response within 48 hours with the following explanation: I was informed that when the account is cancelled, FreedomPop can then process the refund of the credit. However, you do not have access to the account when it has been cancelled. Obviously, not a free service.
The company uses tiered billing plans/services to confuse customer. Don't recommend.
Product or Service Mentioned: Freedompop Account.
Reason of review: Poor customer service.
Monetary Loss: $10.
I liked: Idea for affordable cellular service, Low cost plan.
I didn't like: Deceit and devious billing practices, Deceptive billing practices.