Not resolved
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
2 comments

Total scam really - lured in with the offer of a free sim card with free data and calls and end up being charged for hidden extras that I didn't know I had signed up for. I downgraded the plan (for some reason I was on a plan...) to the free version and then a month later when I checked my Amex bill I found I was being $7.99 for voicemail and other services despite downgrading to the free plan.

(does anyone actually have the free plan??) You have to phone and go through an automated system to actually cancel cancel your plan. Dirty tricksters that could do so well if it wasn't for their devious greed.

Product or Service Mentioned: Freedompop Phone Service Free Trial.

Reason of review: Not as described.

I didn't like: Unauthorized billing of services, Deceit and devious billing practices.

Company wrote 0 public responses to the review from Jun 09, 2017.
Do You Have Something To Say ?
Write a review

Comments

PissedConsumer.com is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.

Anonymous
#1604566

Absolutely. The company promises no hidden charges and once in a while I found charges popping up on my credit cards for not using their connection.

And I had to spend over 2 hours to reverse those charges. And it happened more than 10 times. Once there was a charge for using more than 50% of the free talk time. That money was never returned to me.

Even after cancelling the service. Btw, cancelling took more than 4 hours because I was not allowed to cancel online.

If I wanted to contact the customer service via online messaging, I had to pay a premium. It's a total scam.

Anonymous
#1444098

Yeah, I tried it. Bunch of hidden fees. Don't bother with it.

You May Also Like