Product: Freedompop Account Clear all filters (0 of 22 reviews match)
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I was paying $12.98 for their ser on my moms acct.last month they put in a free trail without and notification now just because i did not cancel it before the trail ended they charged me $27.98 i ask u how can i cancel the free trail if i did not know i was in it they...
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3.1
Product
Freedompop Account
#1442626
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Freedompop - No network access

For no reason, in fact a few days after they took an automatic top up I lost network access. Translates: no maps, etc, no phone - ability to make calls or receive them worked while I was at home or in wifi like walmart, etc. but not in my car, not around the block, no place. I drive Uber PT, I need access, this cost me 3 days of work! Free? sure if you don't want to use it. They charge for everything! porting your number is $10; then they want you to pay for support! No I have been asking for 3 days so far to get my port out information which is Account # and Pin. If you sign up, insist on an account number being given to you unless you don't care about keeping your number.
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
Product
Freedompop Account
I liked
  • Low cost
  • No monthly fee
  • Low cost plan
I didn't like
  • Deceptionstealing and refusing my refund
  • You have to pay to talk to a representative
  • Refusal to give you your account number and pin
#1436691
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Today I went to cancel my account. They lead me down a series of steps to downgrade before allowing me to cancel. At EVERY STEP they made fraudulent charges to my credit card. So, the only way to claw back what they tried to steal from me, I had to report the card as...
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ExcitedTropicbird
ExcitedTropicbird

They did the honorable thing once I opened a Fraud Investigation with my Credit Card Company. Nevertheless, as a result of what ammounted to "Theft by Fraud", I had to close m...

Anonymous
GARY OLCHA

mY EXPERIENCE WITH fREEDOM pOP HAS BEEN TERRIBLE. tHEY LIED FROM INCEPTION AND HAVE DEFRAUDED ME CONSTANTLY WITH EMAILS A WEEK AFTER I PLACED THE TICKET WITH THEM IT IS NOTHIN...

1.0
Product
Freedompop Account
I didn't like
  • Fraudulent billing
#1327105
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I was missed lead. they post as free only have to buy the product from them. I did and I used it for just a little while service was bad. I stoped using it and after that I never though of them still charging me for nothing. I tried calling them and no answer. I called...
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Anonymous
Jesus

soooooo... it took you 2-years to realize that you were getting charged $74/month?

Madrid, Comunidad De Madrid
Product
Freedompop Account
#1302306
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I've cancel service. I've denied charges. I.ve paid what I owed them. Still every single month They charge me $98.88 that's more then my order was ever originally . I only auth. PAYPAL to do my transaction so how the *** is FREEDOMPOP keep linking to my bank account. I...
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Anonymous
eam

I am having the same issues and I had the bank canceled my old MasterCard and the bank issue me a new one. I called the bank and they told me they have agreements with some me...

1.0
Product
Freedompop Account
I didn't like
  • Anything about them i wish i never did biz with them
  • Unauthorized charges for service i never even ordered
  • Overcharges and the difficulty in speaking to a human being
#1294622
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( Some sort of auto fill?) Later I found multiple charges to from freedompop. The issue began when I wanted to find out more about an advertised cheap offer for a sim that came with"free" cell services. No info is available until you create a myfreedompop account by...
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1.0
Product
Freedompop Account
I didn't like
  • Incorrect small amount refunded to me
#1210023
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A few days later I was concerned and just had a bad feeling about this Freedompop. I went online to their website and rechecked all the details of my sims that I had purchased. I then seen that they had an option selected for $26.94 per sim per month. HOLD ON!!!!!...
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1.1
Product
Freedompop Account
I liked
  • Absolutely horrific
I didn't like
  • Absolutely horrific
#1191481
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I received a response within 48 hours with the following explanation: I was informed that when the account is cancelled, FreedomPop can then process the refund of the credit. However, you do not have access to the account when it has been cancelled. Obviously, not a...
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Anonymous
Unhappy Customer

Same here. Actually I was hit with a $40 fee to downgrade. I signed up and ordered a device. I was prompted to get a second device for $4.99 and no extra s/h charges that I ag...

2.1
Product
Freedompop Account
I liked
  • Idea for affordable cellular service
  • Low cost plan
I didn't like
  • Deceptive billing practices
  • Deceit and devious billing practices
#1146841
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Freedompop - Stay away

Company charged account 6 times in one day. I selected and screenshot the no top off option. Freedompop changed it and took over 90 dollars in one day from my account.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Freedompop Account
#1114892
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I canceled my Freedom Pop account in March 2017 and they continued to bill me through October 2017.They claim that the account was not canceled even though they acknowledged via phone that the account was no longer active. They even started billing me for insurance on...
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2.0
Product
Freedompop Account
I didn't like
  • Being charged for service for months after cancellation
#1113538
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