Product: Freedompop Customer Care Clear all filters (0 of 26 reviews match)
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I tried to use the FreedomPop service

Used FreedomPop didn't work all apps don't work What a ripp switched to lte 200 the freebie and they Still billed my card twice tried to call them to resolve The issue and found out they charge 5.00 to talk to A live customer service representative *** so I Called my card and disputed the charges as long as they Have your numbers they can still keep billing you!
1.0
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Advertised vs Delivered
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Freedompop Customer Care
#1247740
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Freedompop - Deceiving tactics. Constant overcharging. Terrible service.

Constant unauthorized charges to my credit card. Have made several demands to cancel service. Customer service will not speak on the phone unless you're upgrading your "service". Attempts to contact customer service are responded to with generic links to it's FAQs that don't answer any of my questions or concerns.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Product
Freedompop Customer Care
#1199277
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I had money removed from PayPal by FreedomPop long after I tried to eliminate charges on my account. It is nearly impossible to get a live person on the phone to help, and when you do they are extremely limited in their ability to do anything useful. Despite being...
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Anonymous
Positive

Yes they do. Same happen to me. Plus, the shipping & handling is way more than what they spend to ship the items to customers. I have them under investigation.

1.9
Product
Freedompop Customer Care
I liked
  • Perceived value
I didn't like
  • Overcharges and the difficulty in speaking to a human being
#1195941
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Doesn't matter what/how good a business's product are/reviewed, the first thing we look into a business is their customer services.I've to say it's Terrible? First time I contacted them today asking about their sim-card as I need to get one. Once I reached their...
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1.0
Product
Freedompop Customer Care
#1178848
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FreedomPop has HORRIBLE customer service and they will not refund you anything, even for accidental double orders. I accidentally ordered a phone twice because their website wasn't refreshing. They wouldn't cancel the order and said I needed to refuse the 2nd phone...
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1.9
Product
Freedompop Customer Care
I didn't like
  • Product service
  • Failure to allow me to speak with manager
  • Customer srevices
#1177498
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i am trying to send thi stuff back and no one will answer th phone as where to send the gadgets, why they sent me two i do not know.been trying for days ,can't get an answer. i should probably contact the attorney generals office in my state. never activated them.i...
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Product
Freedompop Customer Care
#1174082
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My number is (347)9199-676 my phone is cut off because they've been charging my account and I call customer service to get it stopped and I could never get in touch with nobody I asked them for the free service plan that way you don't get charged nothing for the month...
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1.0
Product
Freedompop Customer Care
#1143945
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Here is a list of other companies that might not be as terrible. Whatever you do, don't start with freedompop. MintSIM RepublicWireless Metropcs ProjectFi U.S. Cellular h20 Wireless ultra mobile total wireless net10 PAge Plus Selectel Simple Mobile Straight talk U.S....
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1.0
Product
Freedompop Customer Care
I liked
  • Product offering
I didn't like
  • Failure to allow me to speak with manager
  • Being forced to pay money to talk to a manager
  • Failure to deliver on product offering
#1131865
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I got an email saying that thank you for using freedompop and gave me "my new phone number" I never ordered a phone, I checked my CC account and there's a charge from this company for $121.97! I had to close that card and request a new one. Someone just called me from...
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Product
Freedompop Customer Care
#1112522
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So what exactly is Freedom Pop? A web site that sells you a phone chip. Nothing else. BTW, I used another email and address and guess what, it shows service available. Based on the link below, I can get a phone, sim card, on the go internet, or wi-fi. http://www.freedompop...
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1.0
Product
Freedompop Customer Care
I liked
  • Promises
I didn't like
  • False promises
#1110154
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