Product: Freedompop Mobile Hotspot Plan Clear all filters (0 of 11 reviews match)
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Freedompop - They will never stop billing you for so called free service

They promised free access with a mobile hotspot but they will bill you 25 dollars a month. The service only promised 500 megs per month plus very still overages. I never used it more than just testing it and I've been billed over 200 dolars over the last 3 months.
1.3
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
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Product
Freedompop Mobile Hotspot Plan
#1430960
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Freedompop - They will never stop billing you for their so called free account

Don't be fooled like I was with their promise of free internet access. What did I think they were doing giving me "free access" out of the goodness of their heart? No they use sneaky weasle language that prevents you from ever using any sort of "free access". No matter what I did with their website I got billed 25 dollars a month for what amounts to a 500 megabyte per month service. Do yourself a favor and use a real company that has honest billing!
Product
Freedompop Mobile Hotspot Plan
#1430958
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Freedompop - Increasing "administrative fees"

I signed up for the free 200MB each month plan and purchased their hot spot. Suddenly they begun adding administrative fees which keep going up. Their website still claims there is a free plan but it is a trick.
Product
Freedompop Mobile Hotspot Plan
#1415619
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I have tried calling several times to talk with a live person because the line they provide won't let you talk. It directs you to the web site. After much frustration I called the sales site several times. I did get a live person, of course, I told her I wanted to...
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Anonymous
Pugnatius

Yup, same situation with me, just today....I honored my word and CANCELLED. And put that sim back to California!

Product
Freedompop Mobile Hotspot Plan
#1225189
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I ordered the hotspot device for 19.99. I tried connecting my laptop and realized the device was not going to meet my needs. I was on the free plan. I never upgraded. I turned the device off and put it away. I noticed credit card charges from freedom pop for the last...
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1.0
Product
Freedompop Mobile Hotspot Plan
#1153449
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I had a freedompop wifi hotspot and loved it , where I work there is is no wifi. When I went to refill my account, they wanted a lot more personal info an d bank info. I use a prepaid card for all online transactions to protect my info. They said a prepaid cc would no...
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Freedompop Mobile Hotspot Plan
#1139480
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Freedompop - Very sad service do not get this

I have had my hot spot for 1 year when I first got it there was none to talk to about getting help they sent me something I never could use then I did finally get intouch with someone and told them to stop service because it didn't work my attorney said ask to have my money put back or we will take further action
1.0
Details
Billing Practices
Product
Freedompop Mobile Hotspot Plan
#1138143
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So in July I received the Novatel MiFi Hotspot device.I paid the $20 activation fee. Almost immediately I received an email that I was being charged $15 for a top up, as I was close to my limit. I had been monitoring the data usage carefully, didn't believe it, they...
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2.9
Product
Freedompop Mobile Hotspot Plan
#1124752
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PLEASE, STAY AWAY FROM THIS COMPANY!! I even wrote the CEO, the person in charge of customer experience and one of the board members and they will not even answer. It is apparent that everyone associated with this company from the CEO right down to customer service is all trained the same, steal and do not return the money and make excuses. Again, I encourage everyone to stay away from Freedompop...
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1.0
Product
Freedompop Mobile Hotspot Plan
I didn't like
  • Deception and refusing to pay my refund
  • Deceptionstealing and refusing my refund
  • Deception
#1106691
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Impossible to speak to anyone at FreedomPop, they actually charge you for support! When you look at the community forum page, the vast majority of questions on the forum are about billing practices and requests to stop being charged for something they aren't using and...
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1.9
Product
Freedompop Mobile Hotspot Plan
I liked
  • Possibility of free internet
I didn't like
  • Bait and switch pirates
#1084512
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