Manufacturer: Freedompop Category: Phone Services Clear all filters (15 of 15 reviews match)
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They close your freedompop account so there is no paper trail and no way to contact them. I hate this company more than anything on earth. Ordered the iphone and service in March, took three months to get delivered. After trying for two days to revive this badly used iphone, I attempted to contact them for a return authorization number. After 4 months and tons of emails and phone calls, finally got an RMA number. Sent it back and never got a...
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1.0
I didn't like
  • Receiving a broken phone and not getting a refund
#985417
They keep adding things on that I did not authorize, They would refund then charge it right back, Beware of this company they really will take you to the cleaners.When I saw my bill again this month they charged me $39.00 again when my account was $3.99 month plus usage over 500 MB at .02 % over the 500 MB, They did this without my authorization . I have not used this device at all in November and they still charged me $39.00 for just having it,...
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1.1
I didn't like
  • Over billed me 2 times
  • Quality reliability poor customer service
I signed up with freedompop in ignorance, and registered a username and password with them. By mail I then received a set of SIM cards, for which I paid $2.97, from this venal company. I never installed any of them in my devices, and never used any of their data, text or talk rations,obviously. Now a set of 3 $27.98 charges from freedompop appear on my most recent credit card statement!! I have contacted my credit card company and have placed...
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Anonymous

Anonymous I still haven't figured out how I got two sim cards, but I never used either of them. Still, they have taken four payments of $27.98 out of my bank account for two premium pla...

1.0
#979401

Freedompop Mobile Phone Service Review

#941834
Worst customer service eaver after being charged 27.98 when I was on the free plan wrote a note to them after 4 days no response ended up contacting my credit card company had charge removed after that they stopped my service so now I had a phone with no service I was able to use it with ring plus a much better company
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Freedompop Mobile Phone Service Review

#890913
1.0
Deceptive hidden cost do not. Buy this so called free phobe service its a scam. Theu illegally charged my card and were very rude on the phone save your money and head aches this business is a rip off
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It says the number is wrong but it is not true. I am phoning the numbers which have worked before. The internet is OK not great. I am only using it for checking my emails. My husband has Three mobile and that is great. I was expecting a similar product but nothing like that. I have used O2, Lebara, Three, Talktalk mobile, and a few other networks before but I have never has problems with making phone calls. My phone has 4G and is quite good so...
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Yesterday started using freedompop SIM card. Several problems but 2 big ones: 1) 4G started working yesterday, but no longer today when I have more than 1gb to go. 2) On my account detail several numbers called and received on the dates BEFORE I started using yesterday! other minors: 3) I cannot log out 4) I cannot log in 5) 3) and 4) mean that I cannot communicate with them to tell my problems and concerns. xx xx xx xx xx xx xx xx xx xx x x x x...
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1.0
#970935
We had 5 accounts and lots of problems. The call quality has gotten better over time, but there are times when it won't work at all and was basically forced to upgrade to their premium calling to get any type of reception. Texts sometimes go through, sometimes take days to go through, and sometimes don't go through at all. But you can't tell they don't get through, so I was getting mad at my kids for ignoring my texts when they never even got...
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1.0
I didn't like
  • Customer support
  • Altogether bad
  • Excessive use charges
#948680

FreedomPop's website is a disaster. FreedomPop support - oh they'll get back to you via email within a couple of days. No Phone Support. Some support techs are ok - others dismal. Once the initial setup issues were resolved, call quality with the Free Service was just too poor to live with. Upgraded to the Premium Call service for 7.99 a month - acceptable call quality and only occasionally faulty cell service. Phone died a few months after...
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Anonymous

Anonymous Follow up report.
Porting my phone number from Freedompop to Ting was made sufficiently difficult that I felt I needed to involve the FCC. My phone number was released by ...

2.1
I liked
  • Economic model
I didn't like
  • Quality reliability poor customer service
#919871
They have the worst customer service ever .This company will keep charging you money till you see it.. If uou file a dispute they will just disconnect your services without any notifications according to their " company policy " . They even keep charging you after they have disconnected your services and worst part getting in touch with them... People always say that there has to be catch when they give u free service , well there is one, they...
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At the present time I have cancelled my account, lost my phone number and cant get them to unlock my I bought from them!This is the worst experience I've ever had. The free service is awful and undependable. The paid service isnt any better. No free phone support and often dont even answer question and support help. Now I cant even get them to unlock the phone I bought from them. I wouldn't ever do business with them again. You spend most of the...
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1.0
I didn't like
  • Service and customer service
  • Altogether bad
#904253

100% full

No Service with Freedompop
Mifi service stopped. Website usage data page displays error: "...popped your bubble...". No response to my trouble tickets. Their phone service hours are 9-5, obviously not customer focused. They keep charging me $15 each month for some unknown reason. Probably because the auto-top-up feature was reset from my original selection. This was changed from what I selected...somewhat nefarious. Thinking about switching to a better service, like...
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Anonymous

Anonymous Had to call freedompop and talked to a phone associate with a heavy accent. She said I ran out of data, so my whole account was suspended. She un-suspended my account and serv...

2.2
I liked
  • Free 500mb
  • Mifi 500 hotspot
  • Possibility of free internet
I didn't like
  • I have no phone for 3 weeks
  • Reliability
  • Customer service
#889415