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Poster decreased review rating.

First of all, one thing FreedomPop does well is getting their people to write fake reviews here praising them. Good jod, good job....now onto the real truth and those who actually have their service can understand.

I got this in mid 2016 because I just needed one for call when I am out, which is rarely.

I have wifi/internet at home and I work from home. I got unlimited text/talk and 1gb data for about $80 and paid extra $20 for group chat. However I got their cdma phone so I was unable to switch more than a year later when my son broke my phone. Then less than a year ago, they had a sale of the same prepaid card for $50 so I bought one and got a unlocked use phone for it.

I also add the group chat/texting for another $20. A few months ago, I keep getting a 2mb data usage out of nowhere but never affected me because I don't use up any data to begin with. Less than a week ago they had a update to their messaging app and I did that. Right away I got message I used near my max, first time ever but still under the 1gb.

This was at the end of my last cycle. Then on Nov 26 I went out and the first thing I got was I used all my data and need to top off. I wasn't able to use my phone at all. I came home and check my usage online and saw they drained my entire 1gb for the month in less than 50 mins on Nov 24 at around 7ish pm.

I as at home on wifi with their data turned off as usual. I checked my phone and saw it was running in the background when I turned of data already. Wow, I checked the months before and notice each month my data usage keep going up and used all by their app. I have on option for my phone to switch to wifi at home or anywhere that has it and manually check each time for more than 2+ years with them so I know for sure.

My phone showed them running in the backgound on their own. So all my month's data gone 50min on the first day of cycle and I no longer able to use my phone. I called but not allow to speak to them unless I paid a monthly fee. Either I top off, which mean keep paying $20 each time just to having them drained data within mins, even when you are not using your phones.

The only app that used all this was their app.

I have other running which uses less than a few megs each for the whole cycle. Also, beware if you add your cc to your account, they will charge you out of nowhere.

Product or Service Mentioned: Freedompop Mobile Phone Service.

Reason of review: Bad quality.

Monetary Loss: $70.

Preferred solution: Let the company propose a solution.

I liked: Pricing.

I didn't like: Lies, Unauthorize charges, Draining data in background while at home on wifi.

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