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Advertised vs Delivered
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Over 2 months ago, I purchased a FreedomPOP mobile hot spot and paid an activation fee. When I received it, it was not activated as it should have been.

I contacted Freedompop who told me that it had not been completely activated and they would get it done. About a week later, when I contacted them again because I still had no service, they told me that they had got it approved to replace the sim card. A couple of weeks and many emails later, I was told that the sim cards were back ordered.

It has now been over 2 months, the sim card has never been replaced, and the device has still never been activated. The only response I can get from "customer service" is that "we'll check into it" and of course, I never hear from them again.

Review about: Freedompop Mobile Hotspot Activation.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service.

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