Sanatoga, Pennsylvania
100% full Not resolved
2.2
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Website
1 comment

Update by user Jul 27, 2016

Sent freedompop two trouble tickets about this issue. Still have no coverage. Both were not resolved as of 27 July, 2016.

Original review posted by user Jul 27, 2016

Mifi service stopped. Website usage data page displays error: "...popped your bubble...". No response to my trouble tickets. Their phone service hours are 9-5, obviously not customer focused.

They keep charging me $15 each month for some unknown reason. Probably because the auto-top-up feature was reset from my original selection. This was changed from what I selected...somewhat nefarious.

Thinking about switching to a better service, like Verizon.

I have been having trouble with this hotspot for quite some time with the reliability only being about 80%. This was fine for a "free" service but is becoming incredibly annoying when you go to rely on the data service and it is nonexistent.

This reviewer shared experience about poor customer service and wants this business to have the product delivered as the author lost $100. user80350333 is overall dissatisfied with FreedomPop and uploaded a picture. The most disappointing about freedompop mobile phone service at FreedomPop was payment methods, reliability and i have no phone for 3 weeks , but reviewer liked free 500mb. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about FreedomPop.

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Anonymous
Pottstown, Pennsylvania, United States #1203989

Had to call freedompop and talked to a phone associate with a heavy accent. She said I ran out of data, so my whole account was suspended. She un-suspended my account and service resumed.

The website needs to be overhauled to tell the customer that he was suspended, not the obscure error message "An error occured".

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