Update by user Jul 27, 2016
Sent freedompop two trouble tickets about this issue. Still have no coverage. Both were not resolved as of 27 July, 2016.
Original review posted by user Jul 27, 2016
Mifi service stopped. Website usage data page displays error: "...popped your bubble...". No response to my trouble tickets. Their phone service hours are 9-5, obviously not customer focused.
They keep charging me $15 each month for some unknown reason. Probably because the auto-top-up feature was reset from my original selection. This was changed from what I selected...somewhat nefarious.
Thinking about switching to a better service, like Verizon.
I have been having trouble with this hotspot for quite some time with the reliability only being about 80%. This was fine for a "free" service but is becoming incredibly annoying when you go to rely on the data service and it is nonexistent.
This reviewer shared experience about poor customer service and wants this business to have the product delivered as the author lost $100. The author is overall dissatisfied with Freedompop and uploaded a picture. The most disappointing about freedompop mobile phone service from Freedompop was payment methods, reliability and i have no phone for 3 weeks , but reviewer liked free 500mb. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Freedompop.
Check out the best and the worst companies in Telecommunications category for more informed decision or compare Freedompop to other companies on our site.