100% full Not resolved

Update by user Jul 27, 2016

Sent freedompop two trouble tickets about this issue. Still have no coverage. Both were not resolved as of 27 July, 2016.

Original review posted by user Jul 27, 2016

Mifi service stopped. Website usage data page displays error: "...popped your bubble...". No response to my trouble tickets. Their phone service hours are 9-5, obviously not customer focused.

Related: Freedompop - Terrible Service and Customer Service

They keep charging me $15 each month for some unknown reason. Probably because the auto-top-up feature was reset from my original selection. This was changed from what I selected...somewhat nefarious.

Thinking about switching to a better service, like Verizon.

I have been having trouble with this hotspot for quite some time with the reliability only being about 80%. This was fine for a "free" service but is becoming incredibly annoying when you go to rely on the data service and it is nonexistent.

Review about: Mifi Freedompop Hotspot.

I liked: Free 500mb, Possibility of free internet, Mifi 500 hotspot, Reasonable cost.

I didn't like: Payment methods, Reliability, I have no phone for 3 weeks, Customer service, Occasional charges.

Review #889415 is a subjective opinion of a user.

2.2
Warranty
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Discounts and Special Offers
Billing Practices
Coverage Area
Reliability
Value for money
Price Affordability
Website
Diversity of Products or Services
Customer service
Style and Design
Product or Service Quality
Reason of Review / Monetary Loss Poor customer service / $100
Preferred solution Deliver product or service ordered

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Anonymous
Pottstown, Pennsylvania, United States #1203989

Had to call freedompop and talked to a phone associate with a heavy accent. She said I ran out of data, so my whole account was suspended. She un-suspended my account and service resumed.

The website needs to be overhauled to tell the customer that he was suspended, not the obscure error message "An error occured".

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