Update by user Jul 27, 2016
Sent freedompop two trouble tickets about this issue. Still have no coverage. Both were not resolved as of 27 July, 2016.
Original review posted by user Jul 27, 2016
Mifi service stopped. Website usage data page displays error: "...popped your bubble...". No response to my trouble tickets. Their phone service hours are 9-5, obviously not customer focused.
They keep charging me $15 each month for some unknown reason. Probably because the auto-top-up feature was reset from my original selection. This was changed from what I selected...somewhat nefarious.
Thinking about switching to a better service, like Verizon.
I have been having trouble with this hotspot for quite some time with the reliability only being about 80%. This was fine for a "free" service but is becoming incredibly annoying when you go to rely on the data service and it is nonexistent.
Product or Service Mentioned: Freedompop Mobile Phone Service.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Deliver product or service ordered.
I liked: Free 500mb, Possibility of free internet, Mifi 500 hotspot, Reasonable cost.
I didn't like: Payment methods, Reliability, I have no phone for 3 weeks, Customer service, Occasional charges.