Freedompop - Not worth the money when you don't receive what's promosed.
I purchased two Samsung Galaxy Note 2's which were supposed to come with a lifetime of free cellular service which was supposed to include 200 minutes of Talk Time, 300 Texts and 500 MB of Data.
As soon as your available data falls below 100MB (you NEVER get to use your full allotment of data), your phone will be TOTALLY useless.
They don't disclose that phone calls and texts both require a data connection, so at that point you can't make calls and you can't text until the next month of service starts.
Initially contacting customer service resulted in them restoring the service since we still had part of our data allotment left.
It was frustrating to have to call each and every month to get our phones working again but after a few months they stopped allowing us to use our last 100MB of data and would no longer re-enable the phones.
VERY deceptive company.
Don't waste your money.
Reason of review: Not as described/ advertised.
Monetary Loss: $150.
Preferred solution: Stop disabling phone service prior to the end of data allotment..
Freedompop Pros: Possibility of free cell service.
Freedompop Cons: Product service, Quality reliability poor customer service, No cust serv or tech on weekends, Quality.
Location: Bothell, Washington
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content