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What is FreedomPop's customer service phone number?

Irene Moore
#1629484

You can contact FreedomPop Customer Care at 1-888-743-8107.

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What phones work with Freedom Pop?

Irene Moore
#1629493
According to FreedomPop’s technical support forum, their software works with different phones from many manufacturers. To name a few:
  • iPhone (iPad Air, iPad Air2, iPhone 4, 4s, 5, 5s, 6, 6s, 6 PLus, 6s PLus)
  • HTC (Desire, Evo, Hero, One, Wildfire)
  • LG (Flex, G3, Optimus, Nexus
  • Motorola (Moto X, Nexus, Photon)
  • Samsung (Galaxy Note, Galaxy Discover)

A complete list of phones that work with FreedomPop can be found here https://forums.freedompop.com/us/discussion/21557/byod-what-phones-can-i-activate-with-freedompop-update-1-14-2017#latest
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Why I am charged for "free" Freedompop plan?

Irene Moore
#1630143

According to the FreedomPop Support page, some users could face billing issues even though they signed up for FreedomPop’s free plan. One instance could be that the customer signed up for a free trial and the trial has ended.

Free trials are sometimes offered, but they are different than free subscription plans. FreedomPop's free trials last one month, after which customers who have not canceled their service will be charged. FreedomPop's "Free Monthly Broadband Plan” provides customers with 200 MB of broadband data each month at no cost. However, according to the company's terms, customers will be charged a $0.01 maintenance fee to keep their accounts active.

In addition, if customers exceed, or even come close to exceeding their data limit, FreedomPop will charge a $20.00 "top up" fee. For example, if a customer is signed up for a 500 MB data plan and uses 401 MB, a "top up" fee will be charged.

To avoid additional charges or FreedomPop fees, customers must make sure they downgrade their service before their free trial month ends and monitor their usage closely. It is also important to check out the company Terms and Conditions thoroughly to find out all possible charges.

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How can I get a refund from FreedomPop?

Irene Moore
#1629485
According to the FreedomPop's Terms, customers can get refunds for any incorrect amounts paid by customers if they have not already used the service for which they are seeking a refund. FreedomPop also offers refunds on equipment that is in "like-new" condition.

Customers can complete a Return Material Authorization within 14 days after the RMA has been issued to request refunds.

Refunds will only be issued to the person, whose name appears on the receipt. Please find out how you can get a refund from FreedomPop.com here.
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Can I upgrade my Freedompop plan for free?

Irene Moore
#1629490

The FreedomPop Support page states that you can't upgrade your plan on a free of charge basis. You will be charged right away after your upgrade.

You will get a prorated charge and you will receive a prorated amount of data. For example, if you sign up for the $20/month, 2GB plan and you have already passed 15 days out of your 30 day billing cycle, you will be charged $10 and you will get just 1GB.

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I canceled my freedom pop service within the 30 days why dod you take out 34 dollars from my credit card?

David Braden 115 Knapp Dr Apt 302 Hamilton Ohio 45013 513 266-0934 Please refund my credit card 34.00 Thanks David Braden

HelpCenter_PissedConsumer
#1629409
According to the company’s Terms and Conditions, customers can get refunds for any incorrect amounts paid by customers if they have not already used the service for which they are seeking a refund. However, if you cancel your FreedomPop Account or Service at any time, you will not receive any refund.

If you have an unpaid balance due on your FreedomPop Account upon cancellation, you agree that FreedomPop may charge any such unpaid fees to your registered payment method or otherwise bill you for such unpaid amounts. Please check out some more details on how you can get a refund from FreedomPop.com here.
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