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Top Question

How can I get my refund

I notice in my account that 20dollars was taken out of my account for what.

1 answer
According to the FreedomPop support section, the Automatic Top-Up feature, allows you to continue using your device, even when you have run out of data from your plan. You should incur a Top-Up charge of $20.00 when you reach your data limit. This puts $20 in credit onto your account and can be used towards data usage that exceeds your plan limit. As you exceed your data plan limit, credit is deducted from your account, at your Additional Data Rate.
To get more information on how to request a refund, please contact the FreedomPop customer care team by phone at (888) 743-**** or via the support form on the PissedConsumer website.

cent log in cent resat my password can u help me?

by yanky r

0 answers

How can I get my refund by cancelling the order

I didn’t provide any card details for this website and I don’t want any devices, please cancel the shipment as soon as possible and deactivate my account. I didn’t even create the account, something is wrong.

1 answer
According to the Freedompop Support, to cancel your account, please follow the steps below:
  • Click on Settings;
  • From the list of options on the left-hand side of the screen, select "Account Status";
  • Identify the "Cancel Account" link, and click on it.
  • You must enter your account password. You will receive an email right away confirming that your account has been cancelled and your service will be disconnected.

FreedomPop offers a 14 Day Money Back Guarantee on all devices and accessories when purchased directly from FreedomPop. The item must be returned undamaged, in its original packaging, and FreedomPop must be notified within 14 days of the initial shipment of the product. The initial shipping fee is non-refundable. If your product was purchased through a retailer, your item will be subjected to the retailer's return policy.

returning device

there are no online resources. requesting RMA asap

1 answer
According to FreedomPop Customer Service page, the company accepts returns for any device purchased from them within 14 days of the service start date. Please follow the steps below to return the item:
  • Fill out the form, by clicking in the Submit a Ticket button here
  • Specify the reason for the return.
  • Make sure all sections of the form are filled out.
  • If your return is authorized, the company will send you an email with your RMA number, and the address you can ship the product to. FreedomPop cannot accept any return, without a RMA number. Make sure to check your email inbox, to get the return email from FreedomPop.
  • Please pack the equipment in a secure box or padded envelope, and include any accessories that were originally shipped to you (charger, Micro USB cord, etc). FreedomPop does not cover return shipping costs.

What is FreedomPop's customer service phone number?

1 answer
You can contact FreedomPop Customer Care at 1-88*-***-****.

What phones work with Freedom Pop?

1 answer
According to FreedomPop’s technical support forum, their software works with different phones from many manufacturers. To name a few:
  • iPhone (iPad Air, iPad Air2, iPhone 4, 4s, 5, 5s, 6, 6s, 6 PLus, 6s PLus)
  • HTC (Desire, Evo, Hero, One, Wildfire)
  • LG (Flex, G3, Optimus, Nexus
  • Motorola (Moto X, Nexus, Photon)
  • Samsung (Galaxy Note, Galaxy Discover)
A complete list of phones that work with FreedomPop can be found here

Why I am charged for "free" Freedompop plan?

1 answer
According to the FreedomPop Support page, some users could face billing issues even though they signed up for FreedomPop’s free plan. One instance could be that the customer signed up for a free trial and the trial has ended. Free trials are sometimes offered, but they are different than free subscription plans. FreedomPop's free trials last one month, after which customers who have not canceled their service will be charged. FreedomPop's "Free Monthly Broadband Plan” provides customers with 200 MB of broadband data each month at no cost. However, according to the company's terms, customers will be charged a $0.01 maintenance fee to keep their accounts active. In addition, if customers exceed, or even come close to exceeding their data limit, FreedomPop will charge a $20.00 "top up" fee. For example, if a customer is signed up for a 500 MB data plan and uses 401 MB, a "top up" fee will be charged. To avoid additional charges or FreedomPop fees, customers must make sure they downgrade their service before their free trial month ends and monitor their usage closely. It is also important to check out the company Terms and Conditions thoroughly to find out all possible charges.

How can I get a refund from FreedomPop?

1 answer
According to the FreedomPop's Terms, customers can get refunds for any incorrect amounts paid by customers if they have not already used the service for which they are seeking a refund. FreedomPop also offers refunds on equipment that is in "like-new" condition. Customers can complete a Return Material Authorization within 14 days after the RMA has been issued to request refunds. Refunds will only be issued to the person, whose name appears on the receipt. Please find out how you can get a refund from here.

Can I upgrade my Freedompop plan for free?

1 answer
The FreedomPop Support page states that you can't upgrade your plan on a free of charge basis. You will be charged right away after your upgrade. You will get a prorated charge and you will receive a prorated amount of data. For example, if you sign up for the $20/month, 2GB plan and you have already passed 15 days out of your 30 day billing cycle, you will be charged $10 and you will get just 1GB.

I canceled my freedom pop service within the 30 days why dod you take out 34 dollars from my credit card?

David Braden 115 Knapp Dr Apt 302 Hamilton Ohio 45013 5** **6-0934 Please refund my credit card 34.00 Thanks David Braden

1 answer
On Behalf of Pissed Consumer Help Center #1629409
According to the company’s Terms and Conditions, customers can get refunds for any incorrect amounts paid by customers if they have not already used the service for which they are seeking a refund. However, if you cancel your FreedomPop Account or Service at any time, you will not receive any refund. If you have an unpaid balance due on your FreedomPop Account upon cancellation, you agree that FreedomPop may charge any such unpaid fees to your registered payment method or otherwise bill you for such unpaid amounts. Please check out some more details on how you can get a refund from here.
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