Freedompop
Freedompop Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freedompop has 1.6 star rating based on 307 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Free 500mb, Absolutely horrific, Possibility of free internet.
Cons: Customer service, Being charged unecessarily, Deceit and devious billing practices.Recent recommendations regarding this business are as follows: "They seem ok unless you have a real issue. I literally got 6 different answers. No resolution", "Avoid Freedom Pop like disease.", "Don't touch them with a 10-foot pole!", "Stay away - do not use", "Don't count on backup .".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freedompop has 1.6 star rating based on 307 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Free 500mb, Absolutely horrific, Possibility of free internet.
Cons: Customer service, Being charged unecessarily, Deceit and devious billing practices.Recent recommendations regarding this business are as follows: "They seem ok unless you have a real issue. I literally got 6 different answers. No resolution", "Avoid Freedom Pop like disease.", "Don't touch them with a 10-foot pole!", "Stay away - do not use", "Don't count on backup .".
Most users ask Freedompop for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Freedompop Reviews
"I've been fighting for my $35 refund."
I chose to go with rogers after 13 years with freedom. They still took out the payment. Ive called several times. and each time it's a different story. It's...
"Renew ACP"
Every month I have to call in to renew my ACP. Its ridiculous! And its not like Im getting unlimited , I still run out of data each month.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Renew ACP
Every month I have to call in to renew my ACP. Its ridiculous! And its not like Im getting unlimited , I still run out of data each month.
Preferred solution: Renewed every month without calling in and unlimited data
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barrie, Ontario
I've been fighting for my $35 refund.
I chose to go with rogers after 13 years with freedom. They still took out the payment.
Ive called several times. and each time it's a different story. It's coming on the new billing cycle nope. Ok now you have to wait 6 more business days.
Then he says it's in the mail. Then same person takes my ladir st digits on my credit card and he will call me in 2 hours. Nope I called again and this person sounded like he would help. Hung up.
I didn't yell or say a word to make him do this. I call again this woman tells me 6-8 weeks and the date started yesterday! I asked for supervisor 20 mins later I hung up. That's ridiculous.
No matter how much it is its the principle. After this I would never recommend them.
User's recommendation: They seem ok unless you have a real issue. I literally got 6 different answers. No resolution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad Service
Freedom *** privides the crappiest service I have ever seen. You cannot make direct calls without their garbage app and if you have any connection problems then you will wait several days to get support via email because they don't have a phone support.
- Worst service and terrible tech support
Preferred solution: I went to another provider
User's recommendation: Avoid Freedom Pop like disease.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unexpected charges on an inactive account
I haven't used the FreedomPop service for years. I haven't received any communication with them since 2018 when I complained about the $0.01 charge they were making on a monthly basis (after I had stopped using the service 2 years before) and they refunded one month and stopped charging me.
Now in June and July of 2021 they have started charging me $4.04 each month.
Edit: after too much time on the phone they have partially resolved it. At first they strongly defended their decision to start charging me (despite having stopped using the service 5 years ago and officially closing the account 3 years ago) saying that they had emailed me to let me know. (huh?! You can email previous customers who have closed the account and start charging them again?!
Without their permission?!) I challenged them on the email notification and asked what email address they had used.
Turns out they had "emailed" me using an old phone number as the address - and the phone number was the one I had left with them when I canceled the service so they should have known even that was invalid.
To reiterate, in case you missed it: their official notification was email but using the phone number as the address. Nonsensical!
On the basis of the lack of notification (they would not have agreed if they had had my email address) they agreed to refund my money and close the account.
They only refunded half my money but I am tired of dealing with them.
- Impossibly cheap
- Unauthorized charges after account closed multiple years
User's recommendation: Don't touch them with a 10-foot pole!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Impossibility to get refund
One word: thiefs.
They retired 200/200/500 plan I was signed for and requested either to accept new 5/25/25 or to cancel account. I cancelled account and asked to refund unused funds from it.
How naive I was.. They told me because I cancelled the account, I was not anymore in their refund policy.
Preferred solution: Full refund
User's recommendation: Stay away - do not use
Burgess Hill, England
Cannot text or call on 07400 21****
General Error, oops there was an error trying to communicate with the server.
Cannot now call or text .
26 April 2021 . No help or advice from FreedomPop , so phone still not useable .
User's recommendation: Don't count on backup .
Burgess Hill, England
Cannot text or call on 07400 21****
General Error, oops there was an error trying to communicate with the server.
Cannot now call or text .
26 April 2021 - Still no help or advice and still my phone is unusable.
Why I cannot access my number?
I cann access my account. I asked for a reset password email and I haven't received that either!!!
I just got an email to upgrade my service and you do not let me even to access my account!!!
Preferred solution: Deliver product or service ordered
Burgess Hill, England
Cannot text or call on 07400 21****
General Error, oops there was an error trying to communicate with the server.
Cannot now call or text .
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Billing
I was charged for two phones number
$38.98 × 2.= $80.00 I want to get money and stop paying for another month. Cancel.a
- Unauthorized charges for service i never even ordered
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel my account now
I received a reply from freedom pop on the website trustpilot and they said they've refunded me and emailed and called me. They're liars.
None of these things have happened! Don't use this company!!!!
I need my account cancelled. I cant login to my account snd i cant reach anyone by phone. Cancel my account please.
- To be done with them
- Service and customer service
- Fraudulent billing
Preferred solution: cancel my account
User's recommendation: Do not use this company!!
Cancel and want refund
ReimbursementWant reimbursement] for a year of cancelled service
Preferred solution: Full refund
User's recommendation: Reimbursement
Liverpool, New York
SIM activation did not complete: account not created or not accessible
Hello,
I have been using Freedompop several years but this time I encountered very unusual problem.
During activation of SIM with 12 month plan, ICCID 890117****817824****, email arisuny@***.com the webpage froze before opening my account. After reloading I cannot neither access my account (I never receive reset password link) nor repeat the activation from the beginning.
Thanks for your time and help.
Best regards,
Aaron
***********************
UPDATE ***With third party mediation I was able to get a formal response from Freedompop: "Your request (54993) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email."
After 4 days still no more communication and my phone and account still not working. BTW, without having working account there is no way to add more comments or directly contact FreedomPop.
User's recommendation: Freedompop is cheap but their connection not 100% reliable and customer service slow and sometimes difficult to reach.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lzbthbyers@***.com
8YY232982K124922D looking for my order .was placed 3 weeks ago information or refund please
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
These people are crooks.
They charged my account over $106 and I NEVER authorized it and then of course all the phone numbers for customer service simply tell you to go to the web site. This place is awful and criminal. DO NOT give it a try.
- Unauthorized charges for free service
- Refuse to fix service issues
- Steal your money
Preferred solution: Full refund
User's recommendation: STAY AWAY FROM THIS COMPANY- they are crooks
Cancellation
I called the numbers listed. Press 1 and a robot says go to FreedomPop.com.
press 2 or 3 and it immediately hangs up. I've gone to website and managed to get the live conversation choice. I gave my information and the tech expert says while I'm filling out the form he'll connect me to the right person. All I get is another choice of spending more money for something I want cancelled.
I've been charged _79.99 for two months now and I want it canceled as well as refund. I've never received a sim card or anything else.
- Absolutely horrific
- Lack of customer service
- Refuse to refund money
- Difficulty getting useful info from their support site
Preferred solution: Full refund
User's recommendation: Don't agree to anything.
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