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I had two lines with them and the phones were awful so i requested new phones, i received one a month later! By that time i had already went with another phone company (Boost) and sent the phones for a refund. It has been two months and no refund! I have called to...
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1.0
I didn't like
  • Worst customer service
  • Automated system is awful
  • Disgraceful
#1381984
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Freedompop - Horrible

Rip off. Charged my acct and over drew my acct. Over 75.00 in one week!! Free ? Yea sure. I was home on my internet.
#1381730
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Freedompop - Double charged, clicking cancel didn't cancel, charged again six months later.
Freedompop - Double charged, clicking cancel didn't cancel, charged again six months later.
I originally wanted to try the $0.01 free trial. The first issue was when I got twice as much as I asked for. (2 sim cards instead of one.) I didn't really worry that much as it was just another penny. I made sure before the end of the month to cancel my plan....
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1.7
I liked
  • Cheap trial
I didn't like
  • Hidden charges
  • Shady cancellation
#1379277
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Paid 16.99 for a SIM that I never received; ordered on 9-14 and here it is 10-10 with no SIM. Sent a message to support and they advised me to cancel my account and pay to have a second account made with new SIM sent. No thanks. I can tell by the fact it took them a...
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1.0
I didn't like
  • Paying for product i never received
#1378715
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Cancelled my service with freedom pop over a year ago. Had to call pay pal and told them not to let freedom pop take any money from my account, a year later freedom pop is still getting charging me for service. Service was bad, you get what you pay for, not worth...
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1.4
I didn't like
  • Billing practices and bad customer service
#1378215
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Freedompop - Absolute crap

Paid for a month as they do not actually offer free internet, there are hidden charges you have to pay everywhere. Got 5 days of internet and no internet the rest of the month. Total scam.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1370843
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They have stolen over $300.00 from my bank acct. and my paypal acct. I ordered two 99 cent phone cards, I tried, did not work. I could not find a phone number to call. Later I found a number and contacted them and they refunded my acct 32 dollars and some change. Now...
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1.0
I didn't like
  • Fraudulent billing
  • Manipulative business tactics
#1365497
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Let the buyer beware. I decided to give Freedompop "free internet" a shot. So I paid $10 for a hotspot and a 2 week trial wireless plan. First, it took 8 days to get the hotspot, so more than half my trial period was over before I even had a chance to try out the...
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#1363794
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DO NOT USE FREEDOMPOP

I tried freedom pop over a year ago it was crap service and I still get charged for it even though i cancelled it. do not under any circumstances give this ripoff company your info!!!!!!!!!!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1363609
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I recently acquire Freedompop service and once I found it is not to the standard I converted to their FREE LTE plan, being unaware they charge me $20 for one SIM and charge total $40 for 2. Then found out apart from that they charged me additional $3.99 for some...
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1.6
Madrid, Comunidad De Madrid
I didn't like
  • This company is very sneaky with additional charges
  • Being charged for service for months after cancellation
  • False promises
#1357179
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