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I've been using FreedomPop since February 2017. Initially I used Sprint's network with free 200 minutes/500 texts/500 MB (1000 MB after I connected with 10 FreedomPop friends) using a clean Sprint phone. When that phone died, I changed to an unlocked GSM phone, and...
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4.6
I liked
  • Free 500mb
  • No cost
  • Fair price
I didn't like
  • You have to pay to talk to a representative
#1165903
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I decided to give FreedomPop a try on home internet, but as soon as the call ended, I had a question I'd forgotten to ask. I immediately called back and got a runaround and was met with rudeness. After over 15 minutes of that I determined as this was just the start, it...
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1.0
#1165167
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In November of 2016 I purchased 2 Wifi hotspots, Mifi® 500 4G LTE by Novatel Wireless from the company FreedomPop. I also purchased their Premium 4G plan for both devices as well. For several months I had exceptional service, that worked fairly well in most...
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#1157402
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Freedompop - Refund

Freedompop
#1168410
Got billed $100, and didn't even set up my sim card. May I please have my money back. I have never paid $100 for anything that I did not use. I am not sure how this is even possible? Please help me out
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Freedompop - Unauthorized charges,i never activated their sim card,

Freedompop
#1165154
1.0
Details
Received sim card but never inserted it into a device or activated it. Just realized they have been debiting my credit card $32.00 a month for 9 months. I am waiting to contact them until i am fully aware of what my options are.
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Billing Practices
Customer service
Discounts and Special Offers

Freedompop - Sucks!

Freedompop
#1155368
3.2
Details
Data is miserably slow. I also have roll over data, and they only roll over the measly 500mb not the full th of data I pay for, and don't use. Please find a better service you will be disappointed.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Freedompop scam

Freedompop
#1148902
1.0
Details
I was charged over $100 for 2 sim cards that i never activated. Cant get a number to call and try to get a refund.
Comment
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Almost ALL brands of phones make their phones in China. It's inevitable! They are the cheapest because they pay their workers (nothing!!! - as compared to US and European wages). However, the Chinese brands - Xiaomi, Huawei, Asus, Zte, Cubot, Samsung, Apple, Lewei, etc...
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1.0
I liked
  • Nice name
#1155208
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I ordered a SIM car from them and found that the devices I had at home wouldn't work with FreedomPop. They keep billing you every month automatically when you didn't sign up for their plans. Plus they had all this extra stuff added for extra costs. They don't refund...
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1.0
I didn't like
  • Billing practices and bad customer service
#1155139
Reply to reviews
Signed up FREE BASIC 200 plan, 1. They will automatic change you plan and start charging on your credit card . 2. Very bad support , after too much fight and complains , will send you email to refund , BUT refund will never occur on your card . 3. They are always ready...
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Anonymous
PHILIP WOLF

I AGREE, I WAS A VICTIM OF THEIR SCAM TOO,, AVOID DOING ANY BUSINESS WITH THEM

1.0
I didn't like
  • Unauthorized chargers to my credit card
#1153613
Reply to reviews

I ordered the hotspot device for 19.99. I tried connecting my laptop and realized the device was not going to meet my needs. I was on the free plan. I never upgraded. I turned the device off and put it away. I noticed credit card charges from freedom pop for the last...
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1.0
#1153449
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This company took my money, but did not provide the service for which I paid. It took a month of almost daily emails with customer service for them to finally decide they had sold me a faulty device. They refused to provide any refund for the lost data. AWFUL!!! I paid...
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#1152563
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Real easy to sign up,it was a breeze----THEN THE PARTY WAS OVER----Could never talk to a live person/Internet Was Useless.BAD SERVICE/PHONES & CONTACT ABOUT PROBLEMS----Sent The Wrong Phone & Wrong Color---If I Would Have Known Any Of This Crap Existed I Would Have...
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1.8
I didn't like
  • It is a scam
#1150684
Reply to reviews
Freedompop charges $98.88 without authorization - activation or free trial. Order SIM card. 0.99 cents . I do not have time to activate and/or free trial and I has been charged $98.88. Best of all I am trying to phone and talk to Freedompop to clarify the issue and I...
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Anonymous
Anonymous

I am on same boat as you. I was not even able to activate my account. Today they chraged me $98.88 and I can't even call any representative as they will charge me money to tal...

usajvbueno_48
usajvbueno_48

I try to email freedompop...this is what i got back Replyto-FPAlert 3:31 PM (4 hours ago)to me Thanks for reaching out to FreedomPop! This is not a monitored email address an...

1.0
#1149761
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