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Freedom pop SUCKS. Most of the time don't get messages for 3 to 7 days after they were sent. Don't get this service if you want competent company!!!!!! Complaints are impossible to get heard or resolved . RIP OFF ! They say this free but if you don't sign up for auto...
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1.0
#1400633
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Had a FreedomPop phone for a couple of years and barely used it. Maybe once a year or so my son would fly into town and we'd use it to connect at the airport. Most of those times I'd discover that phone had been disabled due to my not using it. So I'd never get to use...
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1.0
I didn't like
  • Them refusing to refund me for unused and unopened phone
#1399409
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The 14-day free trial is a scam. The phone is activated when they send it to you, and the free trial starts the day the phone is mailed, not when you receive it and activate it. If they take more than 14 days to get the phone to you, you are charged $24.99 + 9.99...
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2.6
I liked
  • Plan
I didn't like
  • 14 day trial starts the day the phone is mailed not received
#1398870
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Unexpected monthly billing assessed me due to deliberate, murky advertising. As from Freedom Pop's Order Confirmation to me: "Downgrade to the 100% free plan or change your plan and services at any time by logging into your FreedomPop account. Cancel service by...
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1.0
I liked
  • Canceling account
I didn't like
  • 2 days of typing words to express self without phone support
#1392320
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Freedompop - Cancelling Service

Terrible coverage. I got 1 bar everywhere I went. You get what you pay for. I am canceling my service.
#1390025
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I purchased the $1 sim card. The service did not work with my phone so I was unable to complete the setup. The sim card did not work. I was unable to even get the phone number setup. The sim card was never configured properly. I just noticed they have been charging me...
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1.0
I didn't like
  • Paying for product i never received
  • Paying for service i never received
  • Nightmare
#1389430
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Freedompop - Refund

My line was cancelled so no acct. So the phone recording disconnets you
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1388547
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Freedompop - Ripoff

They kept taking money from my acct. I cancelled after 2 withdrawls in one day. Still trying to get refund. Will not respond. Hangs up on you. In 30 days 75.00 they took.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1388543
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I upgraded to 2gb premium data plan in hopes this would somehow improve the service, no service yet, for the phone.Only works on wifi even after having plenty of data in my account and trying every flipping thing that the support and fp community have suggested.I am...
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Anonymous
Olivia S

Thanks for letting us know, staying away from fp

Anonymous
Go Girl

very helpful

1.2
#1387709
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Contact Freedompop

Mailing Address:
FreedomPop
11301 W Olympic Blvd #112
Los Angeles, California 90025
United States
Phone:
(888) 743-8107
More
After bad experiences with their free plan (unusably poor voice quality, needing to reregister the phone frequently, etc.) I bought an annual plan. That worked well for months. However, recently I cannot make outgoing calls and outgoing texts are hit-or-miss. I filed a...
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2.7
I liked
  • Low cost annual plan
#1386716
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