Freedompop Reviews

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Billing

Freedompop - Billing
I was charged for two phones number $38.98 × 2.= $80.00 I want to get money and stop paying for another month. Cancel.a
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ID
#2212247 Review #2212247 is a subjective opinion of poster.
Cons
  • Unauthorized charges for service i never even ordered
Loss
$80
Preferred solution
Full refund

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Bad Service

1.0
Freedom *** privides the crappiest service I have ever seen. You cannot make direct calls without their garbage app and if you have any connection problems then you will wait several days to get support via email because they don't have a phone support.

User's recommendation: Avoid Freedom Pop like disease.

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ID
#2845856 Review #2845856 is a subjective opinion of poster.
Cons
  • Worst service and terrible tech support
Loss
$60
Preferred solution
I went to another provider

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Verified Reviewer New Reviewer

2.1
Original review updated by user Aug 23, 2021
I haven't used the FreedomPop service for years. I haven't received any communication with them since 2018 when I complained about the $0.01 charge they were making on a monthly basis (after I had stopped using the service 2 years before) and they refunded one month...
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ID
#2707795 Review #2707795 is a subjective opinion of poster.
Pros
  • Impossibly cheap
Cons
  • Unauthorized charges after account closed multiple years
Loss
$8

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Verified Reviewer New Reviewer

Impossibility to get refund

2.2
One word: thiefs. They retired 200/200/500 plan I was signed for and requested either to accept new 5/25/25 or to cancel account. I cancelled account and asked to refund unused funds from it. How naive I was.. They told me because I cancelled the account, I was not anymore in their refund policy.

User's recommendation: Stay away - do not use.

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ID
#2567599 Review #2567599 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund
New Reviewer

Why I cannot access my number?

I cann access my account. I asked for a reset password email and I haven't received that either!!! I just got an email to upgrade my service and you do not let me even to access my account!!!
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ID
#2528006 Review #2528006 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Cannot text or call on 07400 21****

1.0
General Error, oops there was an error trying to communicate with the server. Cannot now call or text . 26 April 2021 - Still no help or advice and still my phone is unusable.
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ID
#2521832 Review #2521832 is a subjective opinion of poster.
Location
Burgess Hill, England

Cannot text or call on 07400 21****

General Error, oops there was an error trying to communicate with the server. Cannot now call or text .
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ID
#2521825 Review #2521825 is a subjective opinion of poster.
Location
Burgess Hill, England

Cannot text or call on 07400 21****

1.0
General Error, oops there was an error trying to communicate with the server. Cannot now call or text . 26 April 2021 . No help or advice from FreedomPop , so phone still not useable .

User's recommendation: Don't count on backup .

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ID
#2521818 Review #2521818 is a subjective opinion of poster.
Location
Burgess Hill, England
New Reviewer

Cancel and want refund

ReimbursementWant reimbursement] for a year of cancelled service

User's recommendation: Reimbursement.

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ID
#2360250 Review #2360250 is a subjective opinion of poster.
Loss
$600
Preferred solution
Full refund

SIM activation did not complete: account not created or not accessible

3.0
Hello, I have been using Freedompop several years but this time I encountered very unusual problem. During activation of SIM with 12 month plan, ICCID 890117****817824****, email arisuny@***.com the webpage froze before opening my account. After reloading I cannot neither access my account (I never receive reset password link) nor repeat the activation from the beginning. Thanks for your time and help. Best regards, Aaron *********************** UPDATE ***With third party mediation I was able to get a formal response from Freedompop: "Your request (54993) has been received and is being reviewed by our support staff. To add additional comments, reply to this email." After 4 days still no more communication and my phone and account still not working. BTW, without having working account there is no way to add more comments or directly contact FreedomPop.

User's recommendation: Freedompop is cheap but their connection not 100% reliable and customer service slow and sometimes difficult to reach.

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ID
#2281125 Review #2281125 is a subjective opinion of poster.
Location
Liverpool, New York

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Verified Reviewer New Reviewer

Cancel my account now

1.0
Freedompop - Cancel my account now
Update by user Oct 16, 2020

I received a reply from freedom pop on the website trustpilot and they said they've refunded me and emailed and called me. They're liars.

None of these things have happened! Don't use this company!!!!

Original review posted by user Oct 06, 2020
I need my account cancelled. I cant login to my account snd i cant reach anyone by phone. Cancel my account please.

User's recommendation: Do not use this company!!

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ID
#2211168 Review #2211168 is a subjective opinion of poster.
Service
Freedompop Basic Phone Plan
Pros
  • To be done with them
Cons
  • Service and customer service
  • Fraudulent billing
Loss
$30
Preferred solution
cancel my account

Calling Issues

1.0
No one solved my calling issues, just stucked there forever. I need Live Chat and Live Representative to solve problems, not VIRTUAL ONES ! Hope my calling issues resolved A$AP. !!
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ID
#2181421 Review #2181421 is a subjective opinion of poster.
Service
Freedompop Customer Care

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Verified Reviewer New Reviewer

Lzbthbyers@***.com

4.6
8YY232982K124922D looking for my order .was placed 3 weeks ago information or refund please
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ID
#2162298 Review #2162298 is a subjective opinion of poster.
Service
Freedompop Shipping Service
Loss
$47
Preferred solution
Full refund
New Reviewer

Cancellation

1.0
I called the numbers listed. Press 1 and a robot says go to FreedomPop.com. press 2 or 3 and it immediately hangs up. I've gone to website and managed to get the live conversation choice. I gave my information and the tech expert says while I'm filling out the form he'll connect me to the right person. All I get is another choice of spending more money for something I want cancelled. I've been charged _79.99 for two months now and I want it canceled as well as refund. I've never received a sim card or anything else.

User's recommendation: Don't agree to anything.

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ID
#2139222 Review #2139222 is a subjective opinion of poster.
Service
Freedompop Mobile Internet Service
Pros
  • Absolutely horrific
Cons
  • Lack of customer service
  • Difficulty getting useful info from their support site
  • Being charged unecessarily
Loss
$240
Preferred solution
Full refund

Can't get service to work

2.0
I got one freedom Pop 12 month prepaid simcard. It sort of worked, really slow speed for a month or so. I ordered another one for another phone. I couldn't to get it to work at all, not service whatsoever. The first one quite working soon after I bought the second one. I bought one from Target, the other from Best buy. There's still many months of service left on them but they won't work. I'd like a refund please.

User's recommendation: Buy with caution or best yet don't buy.

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ID
#2133528 Review #2133528 is a subjective opinion of poster.
Location
Salt Lake City, Utah

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Verified Reviewer New Reviewer

CANCEL ACCOUNT

BEEN CHARGED FOR 8 MONTHS AND DO NOT USE THE SIM I HAVE CONTACTED P[OLICE AND INTERNET PROVIDER TO HAVE YOU PULLED FOR THEFT
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ID
#2125548 Review #2125548 is a subjective opinion of poster.
Pros
  • Absolutely horrific
Cons
  • Scammers
  • Disgraceful
Loss
$100
Preferred solution
Full refund

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