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Freedompop - Double charged, clicking cancel didn't cancel, charged again six months later.
Freedompop - Double charged, clicking cancel didn't cancel, charged again six months later.
I originally wanted to try the $0.01 free trial. The first issue was when I got twice as much as I asked for. (2 sim cards instead of one.) I didn't really worry that much as it was just another penny. I made sure before the end of the month to cancel my plan....
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1.7
I liked
  • Cheap trial
I didn't like
  • Shady cancellation
  • Hidden charges
#1379277
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AVOID Freedompop AS ***!
AVOID IT AS ***! Misleading advertising & malicious charges! I ordered ONE sim card from them, and there were one phone line with another so called "data" without number charge me another $32.98. More over, when I close this error account. It charge me another $10!!!...
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Anonymous
Positve

You got it. They charge me $9.70 for shipping & handling. Post office says, they ship to customer way cheaper than what they charge. Check it out. The crooks stole all my mone...

1.1
I didn't like
  • False advertising
  • Lied about their return policy
  • Being charged unecessarily
#1140579
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Freedompop - WTF? Awful company - so much shade
Freedompop - WTF? Awful company - so much shade
>Was lured into buying a "free internet" sim card for only .99 cents. >Never received it in the mail, nor was it ever opened or activated. >Found random charge of NINETY-NINE DOLLARS on my paypal from them. With no description of the transaction. No reasoning, no other...
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Anonymous
Anonymous

how do I get back my $98.99? yes a similar nothing (didn't get it to work) and a charge 11 months later...

EducatedPolarBear
EducatedPolarBear

This is one *** company. I can't wait until the FCC and a few wealthy individuals takes them to court and shuts them down.

1.0
I liked
  • Promises
I didn't like
  • False advertising
  • Deceptive sales
  • Customer support
#1133236
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Freedompop - Nothing but excellent!

Freedompop - Nothing but excellent!
I started with FreedomPop last month, and I was a bit skeptical at first! I have since found the service to be excellent! I just recently switched from the free trial plan to the free plan, and continue to have exceptional service from FreedomPop!
4.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1097603
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Freedompop - I've had a great experience
I've been using FreedomPop's Internet and Cellular services ever since they used 4G WiMax devices (I began with the FreedomPop Bolt). Since they have upgraded their networks (they now offer services for both 4G GSM and 4G CDMA), I more frequently use their Netgear Zing...
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4.6
I liked
  • Description of their service
  • No cost
  • Hotspot
I didn't like
  • Not many newer devices
#1094512
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Freedompop - The WORST experience with a phone carrier I have EVER HAD
Freedompop - The WORST experience with a phone carrier I have EVER HAD
Freedompop - The WORST experience with a phone carrier I have EVER HAD
Freedompop - The WORST experience with a phone carrier I have EVER HAD
I opened a FreedomPop account for my son last November (2016). He is in middle school and with his evolving social schedule, it was necessary to make sure he had a way to call or text me when he is on his ventures. I selected the Premium 2GB plan with talk and text. My...
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SubduedAardvark849
SubduedAardvark849

They should be held accountable, lawsuit times folks...

1.0
I didn't like
  • Receiving a broken phone and not getting a refund
  • Occasional charges
  • Being charged unecessarily
#1064856
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No Service with Freedompop
Mifi service stopped. Website usage data page displays error: "...popped your bubble...". No response to my trouble tickets. Their phone service hours are 9-5, obviously not customer focused. They keep charging me $15 each month for some unknown reason. Probably...
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Anonymous
Anonymous

Had to call freedompop and talked to a phone associate with a heavy accent. She said I ran out of data, so my whole account was suspended. She un-suspended my account and serv...

2.2
Sanatoga, Pennsylvania
I liked
  • Mifi 500 hotspot
  • Reasonable cost
  • Possibility of free internet
I didn't like
  • Occasional charges
  • Reliability
  • I have no phone for 3 weeks
#889415
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