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Freedompop - Double charged, clicking cancel didn't cancel, charged again six months later.
Freedompop - Double charged, clicking cancel didn't cancel, charged again six months later.
I originally wanted to try the $0.01 free trial. The first issue was when I got twice as much as I asked for. (2 sim cards instead of one.) I didn't really worry that much as it was just another penny. I made sure before the end of the month to cancel my plan....
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1.7
I liked
  • Cheap trial
I didn't like
  • Hidden charges
  • Shady cancellation
#1379277
Reply to reviews
Unexpected monthly billing assessed me due to deliberate, murky advertising. As from Freedom Pop's Order Confirmation to me: "Downgrade to the 100% free plan or change your plan and services at any time by logging into your FreedomPop account. Cancel service by...
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1.0
I liked
  • Canceling account
I didn't like
  • 2 days of typing words to express self without phone support
#1392320
Reply to reviews
FreedomPop is a scam operation and the only solution is to scam the scammers. Use PayPal to order the phone and then immediately discontinued automatic billing for this unethical company. That being said, FreedomPop is now unable to charge for services that you did not...
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Hackob
Hackob

Genius

Anonymous
Barry Cole

Unfortunately, now you will soon lose your service since they cut it off as soon as you go over the limit. Those phones you bought are locked to FreedomPOP so they will only b...

#1229522
Reply to reviews
I purchased the $1 sim card. The service did not work with my phone so I was unable to complete the setup. The sim card did not work. I was unable to even get the phone number setup. The sim card was never configured properly. I just noticed they have been charging me...
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1.0
I didn't like
  • Paying for product i never received
  • Paying for service i never received
  • Nightmare
#1389430
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Charged me $359 for an iPhone order that was cancelled. After a month, they did not refund it. Several calls to FP told me they would issue refund, no problem. It's a problem when I did not order this phone and was charged. The whole company needs an overhaul. They...
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Anonymous
Anonymous

Freedompop is pain... they are money eater and now I file my dispute to Paypal. They said since I file the dispute they will not refund me or activate my account.

1.4
I liked
  • Low monthly fee
#1356742
Reply to reviews
Cancelled my service with freedom pop over a year ago. Had to call pay pal and told them not to let freedom pop take any money from my account, a year later freedom pop is still getting charging me for service. Service was bad, you get what you pay for, not worth...
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1.4
I didn't like
  • Billing practices and bad customer service
#1378215
Reply to reviews
I upgraded to 2gb premium data plan in hopes this would somehow improve the service, no service yet, for the phone.Only works on wifi even after having plenty of data in my account and trying every flipping thing that the support and fp community have suggested.I am...
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Anonymous
Olivia S

Thanks for letting us know, staying away from fp

Anonymous
Go Girl

very helpful

1.2
#1387709
Reply to reviews
I purchased 2 hotspots july 16 pd 9.99+4.99 it was to come with 30day free trial period. I also purchased data plan for 32.98 x2 not exactly sure what that was all about as I looked at the site and different plans for so long but I'm assuming I bought it so that I...
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1.0
I didn't like
  • Service and customer service
#1348664
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After bad experiences with their free plan (unusably poor voice quality, needing to reregister the phone frequently, etc.) I bought an annual plan. That worked well for months. However, recently I cannot make outgoing calls and outgoing texts are hit-or-miss. I filed a...
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2.7
I liked
  • Low cost annual plan
#1386716
Reply to reviews

Contact Freedompop

Mailing Address:
FreedomPop
11301 W Olympic Blvd #112
Los Angeles, California 90025
United States
Phone:
(888) 743-8107
More
I had two lines with them and the phones were awful so i requested new phones, i received one a month later! By that time i had already went with another phone company (Boost) and sent the phones for a refund. It has been two months and no refund! I have called to...
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1.0
I didn't like
  • Cannot speak with live person
  • Disgraceful
  • Worst customer service
#1381984
Reply to reviews