1.2
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The company promises no hidden charges and once in a while I found charges popping up on my credit cards for not using their connection. And I had to spend over 2 hours to reverse those charges. And it happened more than 10 times.

Once there was a charge for using more than 50% of the free talk time. That money was never returned to me. Even after cancelling the service. Btw, cancelling took more than 4 hours because I was not allowed to cancel online. If I wanted to contact the customer service via online messaging, I had to pay a premium.

Their online portal is also worthless and user-hostile. It takes so much time to navigate through the portal, and you waste so much time that you basically give up after sometime.

It's a total scam.

Product or Service Mentioned: Freedompop Mobile Phone Service.

Reason of review: Not as described.

Monetary Loss: $15.

Company wrote 0 private or public responses to the review from Nov 29.
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