Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

The company promises no hidden charges and once in a while I found charges popping up on my credit cards for not using their connection. And I had to spend over 2 hours to reverse those charges. And it happened more than 10 times.

Once there was a charge for using more than 50% of the free talk time. That money was never returned to me. Even after cancelling the service. Btw, cancelling took more than 4 hours because I was not allowed to cancel online. If I wanted to contact the customer service via online messaging, I had to pay a premium.

Their online portal is also worthless and user-hostile. It takes so much time to navigate through the portal, and you waste so much time that you basically give up after sometime.

It's a total scam.

Product or Service Mentioned: Freedompop Mobile Phone Service.

Reason of review: Not as described.

Monetary Loss: $15.

Company wrote 0 private or public responses to the review from Nov 29.
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