Plaza de Carlos Trias Bertrán, 4, 28020 Madrid, Spain
Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I recently acquire Freedompop service and once I found it is not to the standard I converted to their FREE LTE plan, being unaware they charge me $20 for one SIM and charge total $40 for 2. Then found out apart from that they charged me additional $3.99 for some service and I cancelled immediately those service.

When I ask them to refund they not happily refunded that money so I open the dispute case with Paypal and later then refund my money after accepted that service was cancelled. However, next day they cancelled my both SIM and also holding my $40. When I see the cancellation I file again Dispute to Paypal and now trying hard to collect that money. They are not interested to pay me back they are stating why I file the dispute.

Well if you charge me something and not give the service so why not I dispute that.

You have no right to keep money. Freedomop harming customers day by day, I saw so many victims on Facebook and not sure how does such company is in market.

Product or Service Mentioned: Freedompop Mobile Phone Service.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Full refund.

I didn't like: False promises, This company is very sneaky with additional charges, Being charged for service for months after cancellation.

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