Freedompop - Unauthorized charges
I signed up for the free trial. The fine print clearly said I would be charged 8.99 a month if I did not cancel the trial.
I was later charged 32.98. When I called to dispute this charge, the customer service person said they would remove the charge and gave no explanation for why it was much higher than it should have been. He said it would take 3-4 business days. I waited a week, and checked my bank account again.
They had taken another 32.98 from my acccount and had not refunded the first amount. This was exactly 20 days after the first charge.
Very deceptive, outright criminal business practices! Do NOT give this company your credit or debit card number!!!!!
Reason of review: Pricing issue.
Monetary Loss: $66.
Preferred solution: Full refund.
Freedompop Pros: Possibility of free internet.
Freedompop Cons: Stealing from me.
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